Renée 🐝 Cormier

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Face-to-Face Communication for the Conflict Averse

Face-to-Face Communication for the Conflict AverseGraham Edwards
Graham Edwards is a seasoned sales and marketing leader with over 25 years in the biotech
industry. Graham is an accomplished leader and visionary with a reputation for effective
strategy, creative problem solving and execution. Well recognized for his ability to drive
growth, Graham brings a wealth of cross-functional skill sets in sales and marketing, strategic
g and execution, business development, process improvement and succession


Graham is especially passionate about working with start-ups but loves to drive results for any business in
need. Well known for his strategic excellence and problem solving, Graham's tendency toward creative
thinking allows him to develop some rather interesting and effective solutions for his clients.

Renée Cormier

Few public relations & communications specialists have as diverse a background as Renée
Cormier. Add published author, employee engagement specialist, sales and marketing
— strategist, entrepreneur and educator to her list of accomplishments. In her career Renée has
Ie leadership roles in sales and marketing, developed and implemented national marketing
4 © Kirategies and was responsible for teams as large as 28 strong. She brings a wide range of
experience and talent to her work.
Renée really shines in communications. She is known for developing and implementing comprehensive
communications strategies and generating results through flawless implementation. With such strong
business acumen, passion for her work and a natural talent for business strategy, Renée is definitely
considered an important resource for her clients.

This post is part of a messaging and communication series by Renée Cormier and Graham Edwards. Check out our beBee blog pages to get caught up!

The digital age we live in makes it easy for us to distance ourselves from the emotional impact of our words. Thanks to digital communication, we can be outrageous and downright rude yet remain completely detached from the effect our words have on the recipient’s psyche. Email, text messaging and comment threads in social media posts allow us to be quite venomous if we choose to be. At work, you may hastily send off a scathing email to a colleague and think nothing of it. Email and text messaging have a way of shielding us from uncomfortable conversations. I have a friend whose husband asked for a divorce via text message. That was a definite conflict avoidance technique!

Face to face interaction, however, brings about a whole other set of circumstances. It makes us a bit more sensitive to the feelings of others, and to the combat that may erupt if we say something that annoys the other person. Whether you are afraid to make a woman cry or afraid of making someone angry, or just want everyone to love you, face-to-face communication can be uncomfortable when you’ve got something unpleasant to say.

“Email is for people who don’t want to talk to each other!”
- Someone I once knew

While digital communication may make things quick and easy, sometimes face-to-face communication is required. For those who don’t relish conflict, that can be quite uncomfortable. People who don’t think well on their feet, may also struggle with face to face communication. There’s nothing worse than thinking of all the things you should have said, three hours too late. So how can you ensure that your voice is heard and all of your points are covered in a critical face-to-face discussion? Here are a few tips to try:

Make a list: Before you arrange to have that uncomfortable discussion, write down some key points that you want to cover. Refer to the list if you need to and if, during the course of your conversation, the list becomes unnecessary, then no harm was done.

Let go of your need to be liked: If you’ve got something important to say, and you want to be understood, then you can’t hold on to your need for love and approval. Quieting that voice inside you may take some effort, depending on what kind of person you are. Your needs are important too and if you genuinely like who you are, then others will like and respect you because of it. People who need others to like them get in their own way. They end up never telling the truth and then losing control of their emotions at the most inopportune time. Tell yourself a different story so that you can remove your emotion and insecurity from the conversation.

Don’t try to be a mind reader: We humans spend entirely too much time trying to figure out what people are thinking. Since when were somebody else’s thoughts anybody’s business? Hey, our thoughts are private and your interpretation of another person’s thought or intentions is based on your personal emotional baggage. Step back and remove yourself from the emotion. Give people the benefit of the doubt. Your life will suddenly get much simpler.

Get to the point: If you’ve got something uncomfortable to say, then take a deep breath and open up the conversation. Try opening with a line like, “Something’s really been bugging me and I was hoping you could bring a little clarity to the situation for me.” This line lets the other person know there is a problem without making them feel defensive. Since you are not a mind reader, there is no point in accusing people of things based on your feelings. Am I right?

Don’t speak in anger: I’ve never been easily able to speak up when I am angry. Some see that as a flaw, but I see it as a benefit. I need time to synthesize information and determine how important an issue really is to me. Some people blow up immediately and want to fight on the spot. I frustrate those people, but in the end, I think it is better, because once I settle down, I can think clearly and speak without being overcome by emotion. If the issue is still a big deal a day or two later, then I will broach the subject. Anything really important will still be important a day or two later. If you are being pushed into a fight, explain that you need some time to think about things. Most people can respect that.

Be open to resolution: Never fight for the sake of fighting. That is annoying behaviour. Besides, it is hard to respect the opinions of combative people. Therefore, if you want to be able to be heard, you must respect the other person’s position and look for a reasonable solution. Both parties should be able to live with the end result. If your mindset is to have your way, no matter what, then you will be fighting for a long time. Decide in advance what you are willing to live with and open yourself up to other ideas.

Conflict may be the start of a discussion, but it doesn’t have to become an argument. Be mature, detach yourself from the need to win or the need to be loved, and you will walk away feeling pretty darn good. Trust me. I know.

Here are a few of my other blog posts on communication. If you find this or any of my posts helpful, please feel free to share.

How to Not Follow the Herd and Still Get Respect

Putting a Positive Spin on Life: What to Say When Shit Happens

Thinking and the Mind That Interferes

How to Speak Your Mind and Not Piss People Off

Tips for Mastering the Art of Public Apology, or Any Apology for that Matter


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Renée 🐝 Cormier

Renée 🐝 Cormier

3 months ago #14

@Zacharias 🐝 Voulgaris 

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #13

Javier \ud83d\udc1d beBee could wee get a share on this post, please? Many thinks.

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #12

I agree, Lisa. Some people do relish a good row, however. Personally, I'd rather not introduce the stress into my life. In my view, life is meant to be enjoyed, so why waste your time being combative and stirring up crap with people? I can't be bothered. I only take people to task on things that really matter and when I think I may actually be able to influence someone's thinking. Sometimes people say the most outrageous things on posts. My non-response has nothing to do with agreement or disagreement and everything to do with my value for personal happiness and peace of mind. I'd rather not let a troll get on my cloud. Lisa Vanderburg

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #11

Haha. Yes, Phil Friedman, but nobody would consider conflict averse!

Pascal Derrien

Pascal Derrien

3 years ago #10

A-Team is at it again :-)

Lisa Gallagher

Lisa Gallagher

3 years ago #9

Great advice Ren\u00e9e \ud83d\udc1d Cormier, a lot can get lost or misinterpreted in an email (even tone). I have made it a habit not to respond to something that may be touchy via email anymore... actually quite some time ago because of the reasons stated above. "Don't speak in anger," and "Be open to resolution." So true, it makes life much easier when people can communicate without being on the defense.

Phil Friedman

Phil Friedman

3 years ago #8

Solid advice , Renee, although I’ve never worried much about the second rule. Cheers!

Phil Friedman

Phil Friedman

3 years ago #7

Solid advice , Renee, although Ive never wirried much about the second rule. Cheers!

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #6

Haha! You always make me laugh, Ken!

Ken Boddie

Ken Boddie

3 years ago #5

All good sage advice Renée, particularly the “Don’t speak in anger” section. Confucius he say, man who shoot off mouth, must expect to lose face. 🤗

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #4

Oh, and thanks for sharing ! Always appreciated.

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #3

Yes, I agree that face-to-face has its time and place (good rhyme, eh?). There has always been a bit of an art to managing those discussions. Our tech connected world may cause us to lose the skill. On the other hand, it may cause us to become a little more thick skinned. Maybe the day is coming when people won't be offended by negativity expressed through electronic communication.

David B. Grinberg

David B. Grinberg

3 years ago #2

Great points here, Renee. Unfortunately, most young people today would rather use text than talk and communicate by Facebook over meeting face-to-face. While this might be helpful in some ways -- like communicating remotely -- it also has many negative side effects. For starters, it removes the human element of communications to a large extent. It dumbs down young people by ignoring people skills ("soft skills"). It's also easier to bully and harass someone online, rant and rave, or just have a stubbornly narrow-sighted view regarding public discourse. I think most folks should try to strike a reasonable balance between communicating online and off. This is not a so-called "zero sum game" and communicating online and off are not mutually exclusive. Thanks for more good blogging buzz!

Renée 🐝 Cormier

Renée 🐝 Cormier

3 years ago #1

Graham\ud83d\udc1d Edwards thank you for your support.

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