Customer Success Associate - London, Canada - Trudell Medical International

Trudell Medical International

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a member of the Customer Success Team, you are genuinely interested in learning about the customers we serve, help in resolving their issues with a positive approach.

Provide excellent service to customers by addressing inquiries and accurately processing orders.

Responsibilities Include:

Creating Customer Success

Manage customer sales trends and actions and report out to sales and operations teams on customer success and opportunities
Liaison between multiple internal departments to ensure customer needs are met, including order processing, customer setup, customer feedback and complaint processing
Creatively solve problems presented by customers and follow the escalation process to obtain rapid support if issue cannot be resolved independently
Accurately enter order information into the ERP System and interpret the ERP data to be able to correctly process an order
Follow and document customer specific ordering processes: order acknowledgement, order processing and order completion
Build relationships with customers to improve customer satisfaction

Enable Sales and Marketing Team Success

Ensure marketing materials are made available to customers and sales team in a timely manner
Engage customers on new promotions by rolling out promotional material through the existing communication channels
Collect and feedback customer comments and concerns to the marketing and sales teams
Identify, reproduce, and document bugs for the I.T. team, to continuously improve the ecommerce platform

Inquiries

Utilize social media tools to monitor and communicate the product/business story.
Working effectively with Operations and Order fulfillment team to create simple, clear and timely communication related to customer orders, building trust for the company

Health and Safety

Ensure compliance with relevant health and safety legislation, including the Workplace Safety and Insurance Act, the Occupational Health and Safety Act, etc.

Qualifications:

Degree or Diploma in International Business, Customer Service, Marketing, Accounting or a related field of study
3 years of experience in customer service or customer facing role working in a medical, or consumer product related field
Worked in complex I.T. systems
Experience solving significant customer problems
Proficiency in writing and speaking French an asset
Additional language ability considered an asset, e.g. Spanish, Dutch, Arabic etc.
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to work with little or no direct supervision
Ability to learn new computer software quickly
Ability to multitask and drive continuous improvement.
Intermediate experience in MS Office (Excel, Work, PowerPoint, Outlook)

At an applicant's request, TMI will make accommodations to its recruitment process to meet the needs of applicants with disabilities.

Schedule: