Director of Care - Toronto, ON, Canada - Amica Senior Lifestyles

Description

At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment.

We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience.

We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options.

The Director of Wellness directs all aspects of the Wellness Department and implements, manages and evaluates nursing, infection control and other health related programs and procedures at the residence.

He/she contributes to move-ins and day to day operations with regard to residents' levels of care and health needs and provides expert advice on nursing, levels of care, practices and policies, etc.

Establishes, maintains and manages the development, delivery and performance of nursing, infection control, quality assurance, risk management and other health related programs ensuring that applicable legislative guidelines, best practices and expectations are followed by:
Ensuring appropriate program administration, corporate alignment and legal compliance
Assessing potential new residents for levels of physical and cognitive functioning and determining level of care within 30 days before move in or on day of move in as per Amica policy
Providing information and complaint resolution services to residents and their families
Ordering nursing supplies and maintaining inventory
Evaluating pharmacy services on an ongoing basis and ensuring legislative requirements are being followed utilizing the appropriate quality assurance and risk management tools (i.e. storage of narcotics and controlled substances and monthly narcotic audits)
Maintaining complete medical and nursing records management system
Evaluating the effectiveness of all aspects of health and safety policies within the community
Continually assessing the role and effectiveness of programs through internal and external performance measures
Monitoring service delivery, identifying inefficiencies, developing process improvements and investigating and resolving problems and complaints
Researching and monitoring current developments and trends in retirement care, nursing and infection control to ensure effectiveness, consistency and compliance
Contributing to the development, improvement and implementation of service delivery policies, procedures and strategies
Manages Wellness Nurses and Medication Care Partners in the Department to ensure resident care, monitoring and appropriate interaction by:
Preparing the employee schedule within the confines of the corporate policy and collective agreement (if applicable)
Linking individual goals to the organization's and working with team members to set performance standards that are specific, measurable and manageable
Disciplining employees, when necessary, within the confines of the corporate policy and collective agreement (if applicable)
Investigating and resolving employee complaints and concerns
Identifying employee training and development needs and opportunities to enhance performance and foster growth
Being available and flexible to resident and family needs, as required
Communicating formally and informally with other department heads as part of the management team

Provides expert interpretation of wellness procedures and policies to residents, families, medical partners, other departments or service providers, as required.

Plans for opportunities to collaborate with and within community organizations/agencies.
Plans and monitors budgeting for the Department and manages financial constraints.

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.

Ensures that own work and the work of all staff is carried out in accordance with applicable environmental, health and safety legislation, policies and procedures and all other legislation, policies and procedures relevant to the work.

License/Designation:
Three (3) years organizational management and leadership experience
Seniors' care, aging, dementia and diversity
Legislative regulations and policies related to retirement care
Changes in mobility of seniors and mechanical lifting devices
Excellent organizational and time management skills
Excellent computer skills with proficiency in Word, Excel, Outlook and electronic care systems
Ability to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as required
Demonstrates a strong desire to serve and care for seniors
Courses in gerontology, aging or dementia are an asset
Experience in a senior living care environment preferred

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action.

We remain committed to creating workplaces that reflect the communities in which we operate.

We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position.