Harbour Tours - Vancouver, Canada - Harbour Cruises

Harbour Cruises

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Operating year-round for private charters and catering, Harbour Cruises is Vancouver's leader in boat cruise entertainment.

We are proud to offer Vancouver's only narrated tour of the inner-harbour, and the city's most popular dinner, and luncheon cruises.

In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city.

We are known for our attentive and efficient onboard staff, and professionally prepared cuisine.

We are committed to ensuring that our guests' cruises are events they'll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you're interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

What you will work on
As a
Tour Guide at Harbour Cruises, you'll get to:

Inform and educate, and delight our guests about what Vancouver has to offer as a destination
Provide exceptional hospitality to our guests by being empathetic, and create genuine connections
Be the expert and Go-To for knowledge encompassing our guided tours
Be wellversed with historical, tourist attractions, local gems, and other offerings in Vancouver BC
Deliver engaging, authentic and inform our guests in a clear, concise delivery (Verbal)
Confidently own and be an ambassador of our City and company
Upsell any products (Food and Beverage, Retail, Tours, etc) professionally
Communicate all departments to ensure smooth and seamless experience for our guests
Proactively prepare for the day to day operations (Vessels, daily updates, tour information etc)
Ensure the upkeep, maintenance, and ensure that our vessels and areas are always presentable and in tiptop shape
Assist with setup, break down, and other operational tasks
Willingness and flexibility to work in a team environment with various duties at hand
Additional duties as assigned

What you will bring to the team

A natural storyteller, the ability to share facts and information learned in an engaging way
Ability to communicate in a clear and coherent delivery style (Verbal)
Energetic, passionate, enthusiastic
Capacity to keep calm and maintain a pleasant demeanor in a busy, fastpaced work environment
Ability to stay on your feet for lengthy periods of time
Excellent and confident communicator (Fluent in English, other languages a PLUS)
Reliable, curious, engaging, informative, and interactive
At least 1 year living in Vancouver OR knowledgeable about Vancouver's offerings (Tourist and Local Attractions)
Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems (Fast Learner)
Exceptional communication skills and customer service
Highly Organized and capable of multitasking with attention to detail
Performs professionally and calmly under pressure
Passion, a positive attitude, flexibility and always curious to learn more
Food & Beverage Experience (Bonus)
Tour Operations Experience (Bonus)
Fluency in other languages (Bonus)

Why join Harbour Cruises?
At Harbour Cruises, we're on a continuous learning journey as it relates to Equity, Diversity, & Inclusion.

We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success.

We're working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day.

We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees' experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

An amazing team of hospitality professionals that you will love collaborating with.

Job Types:
Full-time, Fixed term contract, Seasonal

Contract length: 6 months

Pay:
$17.40-$19.50 per hour

Expected hours:
per week

Benefits: