Bilingual Donor Care Representative - Montréal, Canada - Canadian Cancer Society

Canadian Cancer Society

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Bilingual Donor Care Representative

Work Model:
Hybrid Work Model

Salary Band: 2 ($48,000 - $63,000 CAD)

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?
The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research.

We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer.

As the voice for people who care about cancer, we work with governments to shape a healthier society.

No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference.

COME AS YOU ARE

JOB OVERVIEW

WHAT YOU'LL BE DOING:

Supports inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries
Maximize event fundraising by supporting special event participants with the setup of their online profiles and the use of online fundraising tools
Meet or exceed monthly key performance targets including service level, revenue and call quality
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems
Demonstrate passion for Canadian Cancer's Society's mission
Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.
Other duties as assigned

HEALTH AND SAFETY RESPONSIBILITIES:

Works in compliance with the provisions of The Occupational Health & Safety Act and its

- regulations

Reviews and complies with the Health and Safety Policy

WORKING CONDITIONS:

Works closely & interacts with other Donor Services team members, however most

- work is completed independently

Works under tight deadlines
Works with confidential issues and data
Involves significant computer & telephone use, often at the same time
Requires a high degree of concentration to ensure accuracy of data entry

OTHER:

Convenient fulltime schedule working Monday to Friday 11am7pm EST (However and

- earlier shift may be available at a later date).

Paid sick time and generous vacation days.
All equipment to complete the job will be provided.
Career advancement opportunities within the team and organization.

QUALIFICATIONS:

Ability to speak in French and English is required
Completion of related postsecondary education, or equivalent combination of education and experience
Highly developed customer service, communication, and problemsolving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through firstcall resolution
Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
Experience working in MS Office, SalesForce, Luminate Online, or other online fundraising software an asset
Ability to work in a fastpaced, multitasking team environment
Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

WHAT YOU CAN EXPECT FROM US:

COURAGEOUS UNITED CARING RIGOROUS

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

HOW TO APPLY:

OTHER INFORMATION:

Please note that in keeping with the mandate of CCS to model and promote _
_healthy lifestyles__, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._