2023 Fall, P - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
2023 Fall, P & CB - Operations Intern, Avion Rewards (co-op)

What is the opportunity?

Do you consider yourself a passionate, well-rounded problem solver? Can you take complex, operational processes and execute on them consistently? If so, we would love to hear from you.

We are looking to hire an Operations Intern to work with us to build the business and grow Avion Rewards.

This role involves the building and continuous improvement of the Avion Rewards Operations team including responding to complex member inquires requiring further analysis (e.g. missing cash back and helping members unable to connect their bank account), member audits, analyzing our partner's performance, and supporting on special projects.

What will you do?

Investigate and respond to Avion Rewards member support inquiries with the goal of providing superior member support through timely responses and resolutions
Monitor, track & respond to incoming member inquiries leveraging innovative technology solutions such as Intercom
Prioritize & triage based on severity and sensitivity of open issues with the ability to escalate where needed
Support key business processes and operations (i.e., payments, banner rules, merchant onboarding, etc.)
Develop a comprehensive understanding of business challenges faced by partners and users on the platform in order to recommend data driven partner success strategies and accurately assist members with their inquiries
Assist in critical & time sensitive offer implementations for Avion Rewards by working with multiple teams in the organization
Deliver performance results for key Avion Rewards campaigns both in metrics and in storytelling
Advocate for partner success on Avion Rewards. Focus on lengthening the partner life cycle and identifying opportunities to increase value for partners and members

What do you need to succeed?

Must-have

Strong attention to detail and analytical skills
Hold strong interests in customer support and/or operations related role
Ability to clearly communicate in English, both oral and written
Selfstarter, thinker in action, a planner and a doer; always a team player
Ability to collaborate crossfunctionally
Excellent listening and presentation skills
Ability to manage ambiguity and adapt to change

Nice-to-have

Entrepreneurial attitude
Experience and success in both small startup environments and large organizations
Experience working or holding strong interests within the cash back rebates industry
Experience with data comparison
Project Management experience
Bonus if you've worked with Tableau and Salesforce

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to do challenging work and make a difference
Opportunities to building close relationships

Job Summary
Participates in and supports the operational activities of a business unit.

Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.