Condo Administration Manager - Toronto, Canada - Graywood Group

Graywood Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB TITLE:
Condo Administration Manager**

DIVISION:
Customer Care

DEPARTMENT:
Customer Care

REPORTS TO:
Director of Director of Customer Care

LOCATION:
Toronto

POSITION OVERVIEW (Purpose):

Graywood is an industry-leading real estate development company with a proven history of success. Graywood is focused on residential mixed-use development in the Greater Toronto Area and other major Canadian markets.

During its 37-year history, Graywood has managed 54 projects, with 31,400 housing units and a combined value of $8.8 billion.

The management team has overseen development across several asset classes including for-sale residential, seniors housing, office, retail, and industrial, providing Graywood with first-class depth and breadth of experience.

As we grow, we are looking for someone with strong condominium administration managerial experience to take us into the future.

We have established a highly qualified head office Condo Administration and Customer Care team.

As the new Manager of Condo Administration, you would be working and collaborating to create a system that works to generate success for our overall customer relations and closing process.

RESPONSIBILITIES:

Your duties include, but are not limited to:

Administration Managerial Role:

Strong knowledge of Sales contracts and documentation, including but not limited to The Agreement of Purchase and Sale, Amendments, Tarion, Fintrac, Condominium Documents
Answers and advises on legal requests during the 10day cooling period, communicates and reviews, Amendment pertaining to legal requests.
Facilitates assignment and mutual releasees requests through the lawyers.
Maintains Agreement Related Documents through the life cycle of the Sales Project to ensure all sale file are complete for closing
Working closely with the Director of Customer Care to create Policies and Procedure
Facilitate the tracking of but not limited to, Purchase and Sale Agreements, Amendments, Incentives, Deposits, Mortgages, Broker Referrals, Lawyers' Information, Tarion Date Change, Delinquent Sales, and Purchaser Information
Works with the Director of Customer Care and coordinates with all departments to prepare and facilitate all closing related items for the Lawyers Closing Package
Tracks key milestones timelines, for Finance, Tarion, and Broker Payments.

Communication

Working closely with the Director of Customer Care, responsible for creating and reviewing communication templates letters and Scripts and keeping uptodate templates to be reviewed biannually.
Works Closely with the Director of Customer Care to Facilitating Purchaser Correspondence timelines and maintaining a high level of Customer Service.
Work with the Director of Customer Care to prepare and update Homeowner Education Communication materials.

Relationship and Customer Service

Create, nourish, and maintain relationships with Purchasers, Brokers, agents, lawyers and Graywood Team members
Work with the Director of Customer Care to analysis and report on the Customer Satisfaction Surveys, and initiate follow up correspondence to maintain relationships with purchasers.

Education

Working with the Condo Admin Team and Director of Customer Care, Training new staff on sales CRM & Contract Management Platforms
Provide support, mentorship, and Training to Staff and when new process and procedures are introduced

Requirements:

QUALIFICATIONS:

Education:
Post-Secondary education

Experience:5-7-year experience in Sales Office Administration New Development Real estate

Key Competencies:

Knowledgeable in Purchase and Sale Agreement and Condominium Documents
Familiar with Tarion
Highly organized
Strong attention to detail
Deadline driven
Excellent communication and management skills
Proficient in word, excel, outlook and accustomed to CRM systems
Legal experience would be a plus

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Should you require any disabilityrelated accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs._