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Customer Experience - Woodbridge, Canada - CMP Group Ltd.

CMP Group Ltd.

Verified Company

Woodbridge, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Experience - In office position
CMP Group Ltd.

(CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China.

CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls.

CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster

Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.

Benefits

Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
Performance, Education & Referral Programs
Additional statutory Holidays
Quarterly pizza lunch, Summer BBQ's
Quarterly town halls, Winter Holiday Party
And much more

Responsibilities:

Proactive communications with customer base and qualified leads
Log correspondences within CRM system and see ticket through to completion
Endorse CMP Promotions and New Product launches
Generate sales with a focus on reestablishing connections with dormant accounts
Looks for opportunities to upsell on each order taken
Learn and maintain high level of the company's Product Knowledge
Collaborate with the Sales team to follow up on potential leads
Align customer with appropriate CMP Business Partner
Develop relationships with Big Box stores in order to support B2C sales
Promote safe work practices as outlined in Provincial regulations and follow guidelines outlined by human resources whether in office, plant or warehouse and company and departmental policy and procedures
Participate in the development of process improvement and written procedures and share findings with internal stakeholders
Cross train with Customer Service team to ensure coverage and participate in meetings and in jobrelated continuing education courses
Prepare personal annual goals and objectives
Contribute to the team spirit of cooperative
General Sales and office administration duties and additional duties as assigned

Requirements:

13 years experience in a similar role
13 years experience order entry experience
13 years experience using CRM Software
13 years experience in B2C sales, upselling and making multiple calls per day, generating interest, qualifying prospects and closing sales
13 years experience developing new leads and reaching out to inactive accounts
Postsecondary diploma
Proficient at Microsoft Office and familiarity with ERP systems, Infor Visual and exposure to Power BI for reporting
Strong problem solving, organizational and multitask skills, prospecting and closing skills
Excellent verbal, written and interpersonal skills
Independent, motivated selfstarter who will enhance the customer experience
Driven to help meet and exceed sales targets and ability to build relationships and connect end users to our vendor partners

Hours