Technology Specialist - Oakville, Canada - Town of Oakville

Town of Oakville

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Status:
Temporary Full-time to March 2024 (CUPE 5348)

Hours:35 hours per week

Location:
Primary - Central branch.
Will be required to drive to multiple locations to complete work

Are you passionate that libraries must find new ways to engage the community through our digital spaces that support learning, social and community development, creativity and innovation? If you answered YES, then join us as we continue to revolutionize our technology to meet both the needs of the Library and its customers. In this role, you will support Oakville Public Library's mandate to Inspire Oakville through technology.

What you'll do

As a Technology Specialist - Librarian you will:

Work in partnership with Town of Oakville IT to ensure the library business needs are being met and supported by current technology solutions including web platforms, or to implement new technology solutions that address these needs.
Identify, plan and coordinate the delivery of technology training for all staff
Make recommendations to improve services and work flow between staff/customer and Library technology solutions
Liaise with Town IT staff to troubleshoot technology related issues.
Evaluate and recommend new technologies for service improvement
Elicit feedback from all levels of staff to identify technology issues that impede their ability to provide the high levels of Customer service and work with IS to create/update processes to resolve
Develop and maintain all procedures and documentation related to library technologies, including training documents
Assist in the statistical analysis and evaluation of technology use
Lead and/or participate in special projects as assigned
Assist in achieving business plan objectives
Lead or participate on internal teams and committees
Maintain transparent and timely communication with departments and staff
Consult on multiple projects as required

Is this a good fit for you?

We're looking for someone who can:

Demonstrate experience with, and aptitude for a variety of creative technologies and software (including photo, video, or sound editing; virtual/augmented reality; computer programming; videogame design; animation; artificial intelligence)
Build and maintain strong relationships with internal and external stakeholders
Demonstrate experience in designing and delivering inhouse training
Be a change agent by effectively translating and supporting change to OPL staff
Work independently as well as within a team environment
Demonstrate strong written and verbal communication skills
Manage projects effectively
Review business processes and customer needs that require technology and develop business requirements and process improvement solutions.
Manage multiple priorities simultaneously
Deliver excellent service to customers of all ages by adhering to the library's customers service pledge and being in compliance with AODA's Customers Service Standard
Communicate effectively with a variety of audiences and individuals from diverse backgrounds
Prioritize multiple tasks, complete work and follow up on outstanding items in a timely manner
Be detailoriented and accurate

Your experience and educational background:

Bachelor's degree in information technology or computer science with significant experience in a service environment or MLIS degree with significant experience working in a technologyrelated library role
Minimum 5 years' experience supporting library related technologies such as Integrated Library System/Discover layer (SirsiDynix preferred), Library website, and RFID technologies or equivalent experience within an IT related function
Experience in CSS, HTML and JavaScript is an asset
Valid driver's license and reliable transportation

Who are we?
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life.

We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services.

We continue to be agile in our mandate to meet the needs of the residents of Oakville.

What's it like to work at Oakville Public Library?
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth.

Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library.

Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.