- Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
- Develop technical solutions for the Brandt Technical Assistance Centre (BTAC) by:
- collaborating with Deere via their Case & Contact Management System (formerly DTAC) and similarly with other OEM Manufacturers represented by Brandt.
- Analyze diagnostic trouble codes received from the JDLink system.
- Conduct research on oil sample data and warranty data.
- Update and maintain the BTAC Technical Solution database.
- Provide guidance and technical expertise to the branches.
- Utilize John Deere Service Advisor Remote for diagnostic purposes.
- Assist in generating diagnostic revenue and reducing the need for multiple service field trips by branches.
- Regularly report on new emerging issues, customers at risk, open BTAC cases, and problem resolution cycle times.
-
Spécialiste Support Technique
2 weeks ago
Ecotel inc. Canada**ECOTEL **est un opérateur cellulaire canadien dont la mission est d'opérer et de gérer des réseaux de télécommunications indépendants. Le réseau d'ECOTEL possède 5,8 millions de kilomètres carrés de spectre, couvrant 58 % du territoire canadien, d'un océan à l'autre. Plus de 13 ...
-
Product Support Specialist
3 weeks ago
Genetec Canada**The team**: · The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Synergis (Access Control) products. They will utilize their technical troubleshooting skills to resolve product-related ...
-
Spécialiste en Livraison Et Support
1 week ago
Genetec Canada**L'équipe**: · Notre équipe de spécialistes en livraison et support met à la disposition de l'ensemble de l'entreprise ses connaissances techniques avancées et son assistance. Nos spécialistes trouvent des solutions aux différents problèmes touchant les systèmes des clients en c ...
-
Spécialiste Au Support Cad
5 days ago
FNX-INNOV CanadaSpécialiste au support CAD · Chez FNX-INNOV, nous veillons jour après jour à redéfinir l'ingénierie sans aucune barrière. Nous sommes une entreprise de propriété québécoise qui innove grâce à ses services intégrés de la conception à la réalisation. Fort de nos 1000 professionnels ...
-
Spécialiste équipe Support Web
3 days ago
TD Bank Canada405330BR · **Description d'emploi (TD Description)** · Soyez au fait et demeurez compétitif. Bâtissez votre carrière. Évoluez avec nous. Voici notre histoire : · **Apercu du service** · Chaque jour est une aventure Au centre de contact de la TD, vous trouverez une communauté de ...
-
IT Support Specialist
2 weeks ago
Satcom Direct Kanata, Canada**Company Overview**: · Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-l ...
-
IT Support Specialist
2 weeks ago
Satcom Direct Kanata, Canada**Company Overview**: · Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-l ...
-
Support Specialist
3 weeks ago
Pandapay CanadaSpécialiste du soutien à la clientèle/ Client Support Specialist · ChezPanda Pay, notre relation avec nos clients est au centre de nos activités.C'est pourquoi nous nous concentrons à leur fournir de bons conseils grâce àdes conversations significatives. En tant que membre de l' ...
-
IT Support Specialist
5 days ago
Satcom Direct Kanata, Canada**Company Overview**: · Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-l ...
-
Business Support Specialist
1 week ago
Raymond James Financial Canada**Business Support Specialist** · **Job Summary** · As a Business Support Specialist, you will perform a variety of functions to support Raymond James' Institutional Treasury Group. Including working alongside the Co-Heads of the division on key accounts and prospecting strategie ...
-
Website Support Specialist
2 weeks ago
Dextel Canada** Hey, we're hiring** · Are you a tech-savvy problem solver with a passion for helping others? · Join our team at Dextel.Agency as a **Website Support Specialist** and enjoy a role where you can display your passion for web technologies and e-commerce, while providing exceptiona ...
-
Technical Support Specialist
3 weeks ago
High Tech Genesis Kanata, Canada**Technical Support Specialist** · ID #: 78BH021323TSS · Location: Kanata, ON Canada · Hybrid: 3 days/week · Term: Permanent · HTG is looking for a Level 1 Technical Support Specialist to join our Kanata team and provide support on our intelligent IP video surveillance solutions ...
-
IT Support Specialist I
3 weeks ago
Coursera CanadaCoursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 142 million registered learners as ...
-
Applicant Support Specialist
3 weeks ago
MINTZ GLOBAL SCREENING INC Canada**This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.** · **Position Summary**: · **Responsibilities**: · To provide customer service in accordance with company standards and in adherence to the sp ...
-
Computer Support Specialist
2 weeks ago
Central Health NL Canada**Required qualifications**: · - Graduation from high school with a diploma recognized by the Newfoundland & Labrador Board of Education. · - Completion of an undergraduate degree in computer science or technical college diploma in an information technology program approved by Ce ...
-
Client Support Specialist
5 days ago
Computershare Canada**Location: Toronto (ON),Hybrid** · **We give you a world of potential** · We are so excited to be advertising for a Client Support Specialist to join our brilliantly talented Plan Managers, Operations team on a permanent basis. · Are you looking for that next big move or maybe y ...
-
Customer Support Specialist
2 days ago
Tribute Technology CanadaTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission ...
-
Helpdesk Technical Support Specialist
3 weeks ago
Jooycar CanadaJooycar ha re-inventado la forma tradicional de entender el seguro de automóviles. Desarrollamos un ecosistema impulsado por datos telemáticos para ofrecer a los propietarios de vehículos y flotas pequeñas, ahorro en seguros de auto, reducción en el costo del mantenimiento de los ...
-
Technical Support Specialist
3 days ago
Cliniconex Kanata, Canada**What's The Role** · **What You Will Be Doing** · - Prioritize and manage level 1 & 2 support cases meeting partner and end-user customer response times and targets · - Work with development and success teams as well as partners on customer requests · - Take ownership for follow ...
-
Spécialiste en support technique
1 day ago
Flyscan CanadaFlyscan est à la pointe de la technologie en matière de sécurité et de protection de l'environnement. Nous avons créé et développé un système d'inspection par caméra aérienne capable d'identifier de manière précise de petites fuites de pétrole que l'œil et le cerveau humain ne pe ...
Technician Support Specialist - Canada - Brandt
Description
Brandt is currently seeking a candidate to fill the Technician Support Specialist position at our Regina Head Office. In this position, your primary responsibility will be to provide technical assistance to Brandt AG Service Departments for resolving customer machine issues. The ideal candidate for this role should have a background as a Heavy Duty Technician AG with experience in machine troubleshooting. Additionally, they should possess strong computer skills and effective communication abilities. The successful candidate will play a proactive role in repairs and lifecycle planning, leveraging the latest technologies and available equipment data to provide recommendations that enable our technicians to expedite machine repairs and enhance efficiency. This position also serves as a crucial link between Brandt technicians and engineers at John Deere AG. This opportunity is well-suited for experienced technicians with a keen interest in technology, as well as individuals with a technology-focused background and a flair for mechanical systems.
#LI-Onsight
Duties & Responsibilities: