Tenant Services Team Lead - London, Canada - London and Middlesex Community Housing
Description
JOB POSTING
JOB TITLE
:
Tenant Services Team Lead
REPORTS TO
:
Manager, Tenant Services
COMPETITION NUMBER
:
Salary Range
:
$61, $78,174.82 PER ANNUM
POSTING DATE
:
JANUARY 25, 2023
CLOSING Date
:
FEBRUARY 8, 2023
THIS IS A FULL-TIME TEMPORARY NON-BARGAINING UNIT POSITION (UP TO TWELVE (12) MONTHS)
Who We Are:
London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people.
Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.
At LMCH, we believe that housing is the foundation of a better tomorrow.Mission:
LMCH provides and maintains homes in a safe and supportive
environment to meet the needs of the people we serve in our communities.
Vision:
LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.
- Group benefits, including health and dental, for fulltime employees
- Employee, Dependent and Optional Life Insurance
- Employee and Family Assistance Program
- Wellness, & Wellbeing Program
LMCH Values:
WE CARE
Collaboration
Commitment
Accountable
Accessible
Respect
Responsive
Equity
Excellence
1. PURPOSE OF THE JOB
2. RESPONSIBILITIES
- Provide assistance and support to the Tenant Services Manager(s) in the implementation of team/departmental plans, activities, and service delivery for assigned communities.
- Provide daily frontline tenant service in our buildings and communities, including direct involvement addressing all issues that arise.
- Participate as an active member of a multidisciplinary team with demonstrated flexibility in adapting to job demands and dynamic work environment.
- Assist in the planning of and participation in annual and individual unit inspections and follow up as needed.
- Investigate complaints as assigned by the Tenant Services Manager, including the gathering of evidence from security systems, London Police Service, London Fire Department, and other sources.
- Create and implement resolution and tenancy retention plans where appropriate and monitor results to prevent legal action.
- Attend Sheriff evictions as assigned; engage deescalation strategies and arrange external resources to provide supports.
- Support management and oversight of the RGI program delivery, including liaising with external stakeholders as related to RGI administration.
- Work in conjunction with Legal Services Coordinator(s) in accordance with the RTA. Coordinate with tenants and tenant groups to resolve concerns and deal with emergencies.
- Lead and plan new tenant onboarding initiatives in conjunction with other Tenant Services staff.
- Provide staff guidance, support, and oversight as assigned. This includes the ability to hire, fire, discipline employees, as well as the supervision of unionized employees and assignment of work tasks.
- Liaise with other agencies and stakeholders such as Canadian Mental Health Association, Addictions Services, Children's Aid Society, London Fire Department, as well as London Police Services.
- Participate in the rotational oncall requirement for the afterhours answering service and respond to emergencies such as floods, fires, and illegal acts.
- Participate in interdepartmental management meetings and contribute to improvements in emergency preparedness and planning as well as effective implementation of the emergency response plan.
- Other duties as assigned.
3.
JOB SKILLS & QUALIFICATIONS
- A postsecondary education in a related field, or Property Management certification (for example, CIH, IHM, etc.).
- A minimum of five (5) years of related experience. Previous supervisory experience is an asset.
- Knowledge of legislation and laws regarding landlord and tenant issues and building/property codes including, Residential Tenancies Act, Housing Services Act, Ontario Fire Code, Municipal Property Standards Act, Local By-Laws, etc.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Excellent communication and interpersonal skills, including the ability to verbally present complex information and write detailed formal reports.
- Collaborative, able to build and maintain good relationships with other departments, key business partners, and government agencies.
- Understand the diverse needs and abilities, socioeconomic factors, and cultural diversity present in LMCH communities and workplace.
- Advanced critical thinking and problemsolving skills.
- Ability to appropriately prioritize projects with competing objectives and effectively manage multiple priorities and deadlines.
- Occasional availability and/or presence outside of core working hours.
- Certification in WHMIS, First Aid, and C
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