Bilingual (French/english) Planning Sessions Agent - Ottawa, Canada - SIRVA

SIRVA

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Overview

As a Relocation Planning Session Agent, you will contribute to SIRVA BGRS' success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat.

All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement.

This role is 100% in office Monday through Friday. This is a temp to perm role.

What You'll Be Doing

Deliver a daily average of seven 30 minute planning sessions as requested by Customers
Record detailed notes for each planning session in the Customer's profile for future review
Review and reconcile relocation files, ensuring compliance with the Relocation Directive
Review Customer's submitted expense claims, while providing guidance as to what is required for future claims submissions
Effectively resolve complex relocation problems within the constraints of the Relocation Directive
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fastpaced environment
Various administrative tasks including record keeping and data entry
Perform various administrative tasks to support the Contact Centre

What You Bring to SIRVA BGRS

Background in relocation services is an asset
Bilingual in English and French is a must
Professional, selfstarter with the ability to assume additional responsibilities and work flexible hours as required
Previous experience in a customer support role through a contact center is an asset
Good interpersonal and communication skills
Superior customer service skills and orientation
Collaborative style needed
Ability to maintain professionalism at all times under stressful situations
Strong organizational skills
Ability to plan and manage work under time constraints, without direct supervision
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

Other Information:

What SIRVA BGRS Offers

Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous companypaid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.

We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.

You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.

We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.

Those perspectives lead to new ideas. New ideas lead to innovation and excellence.

Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.