Planning Session Agent - Ottawa, Canada - SIRVA

SIRVA

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Overview

As a Planning Session Agent, you will contribute to Sirva's success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat.

All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement.

What You'll Be Doing

Deliver a daily average of seven 30 minute planning sessions as requested by Customers
Record detailed notes for each planning session in the Customer's profile for future review
Review and reconcile relocation files, ensuring compliance with the Relocation Directive
Review Customer's submitted expense claims, while providing guidance as to what is required for future claims submissions
Effectively resolve complex relocation problems within the constraints of the Relocation Directive
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fastpaced environment
Various administrative tasks including record keeping and data entry
Perform various administrative tasks to support the Contact Centre

What You Bring to Sirva

Background in relocation services is an asset
Professional, selfstarter with the ability to assume additional responsibilities and work flexible hours as required
Previous experience in a customer support role through a contact center is an asset
Good interpersonal and communication skills
Superior customer service skills and orientation
Collaborative style needed
Ability to maintain professionalism at all times under stressful situations
Strong organizational skills
Ability to plan and manage work under time constraints, without direct supervision
Bilingualism is an asset
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

Other Information: