Service Operations Support - Mississauga, Canada - GE Healthcare

GE Healthcare

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description Summary:

In this role you will be joining a fast-paced environment as part of the GE HealthCare Customer Service Centre.

In this role, you will have an opportunity to work alongside experienced professionals within the various areas of service operations and Finance.

You will gain exposure supporting both Sales and Service, and assist the greater organization in achieving its annual goals and objectives as an active participant.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter.

Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities:

Generating quotes and service agreements in quoting software (QuoteWerks)
Entering agreements in our CRM platform (Siebel)
Working alongside and supporting the Customer Account Analysts with various tasks (including but not limited to account / contract review, billings, and data management, etc)
Generating and analyzing reports
Working alongside and supporting internal customers (such as Service Management, Account Managers and Field Service Representatives)
Actively working with the Accounts Receivables and Finance departments to ensure timely closure of collections issues
Maintaining and updating Standard Operating Procedures (SOPs) on behalf of the GE Healthcare Customer Service Centre
Act as the "Facilitator" for the team's internal online support site (SupportCentral)
Create and manage online workflow processes

Essential Qualifications:

College Diploma or University Bachelor Degree
Strong influencing skills
Excellent analytical skills with great attention to detail
Highly developed communication and interpersonal skills
Selfmotivated with great willingness to learn multiple systems and processes
Strong organizational skills

Desired Qualifications:

Understanding of basic Financial principles
Demonstrated quality experience in a customer service capacity
Bilingual English/ French a plus but not required

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information:

Relocation Assistance Provided:
No