Network Analyst - Regina, Canada - ISM Canada

ISM Canada

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working in technology today takes skill, expertise, a strategic mind and creativity.

At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team.

Manager:

Keyur Patel

Close Date:
July 10, 2023

The Network Analyst supports the Network Sustainment Centre, and is focused on

- leading the new technology introduction, evolve network acceptance, participate in
- projects and network upgrades. You will also champion operational readiness and
- process improvements working closely with the Solutions & Architecture teams, and
- the Network Operations Center (NOC). You will be an expert in the hands-on
- troubleshooting of network technologies with a strong knowledge in a variety of
- network vendors and their management systems. You will be providing technical
- support to network operations teams for escalated incidents of varying complexity. You
- will also work with Solutions & Architecture teams and network vendors for new
- technology deployments, helping to build, maintain, and operate a reliable network for
- our customers. You will also provide much of the hands-on support, configuration and
- installation for customer devices as required and may support ad-hoc network projects.

The position ensures that all network issues are dealt with quickly and efficiently by

- either resolving them directly or by escalating to a senior team member. The
- customer support on issues and participating in management of all network
- components.

The Network Analyst will report directly to the Manager, Network Sustainment, and will

- also be supported and mentored by the team lead. This is a critical front-line
- customer sites and occasional travel is a requirement of the role. This role is also
- expected to evolve as ISM's business evolves.

Responsibilities:

A Network Analyst will enhance/maintain business relationships with customers,

- typically by:

Support, configure, maintain, and upgrade network devices, including but not limited to firewalls, loadbalancers, switches
Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues
Perform timely response and technical support to all incidents, requests, outages, and alerts
Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems in a timely fashion
Participate in optimizing the network to meet performance, capacity, and security requirements
Recommend, schedule and perform network improvements, upgrades and repairs
Participate in network implementation and migration plans. Implement network solutions in the enterprise environment.
Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
Assist in capacity planning, networking devices procurement and support renewal
Participate in an oncall rotation to provide support for network related issues.
Collaborate with customers to advise and transform network and security infrastructure to enhance and optimize performance, stability, availability, and security
Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated
Provide recommendation, guidance, and oversight to the NOC in configuration, maintenance, and upgrade activities
Establish standards, thresholds and rules/policies for monitoring and alerting, network availability and performance
Review alerts and notifications from monitoring systems and diagnose issues, where escalated
Provide recommendations, guidance and coaching to less senior team members
Participate in an oncall rotation
Other duties as assigned

Qualifications:

Postsecondary education in related field or equivalent experience.
34 years of experience supporting and monitoring network systems or equivalent experience.
Proven experience in deploying and troubleshooting large scale, complex enterprise networks.
Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security.
Demonstrated knowledge/experience of networking concepts, protocols, equipment, configuration and implementation (e.g. TCP/IP, UDP, layer 47 firewalls, IPSec and SSL VPNs, routing, switching, load balancers, etc).
Demonstrated understanding of industry standard ITSM process frameworks (such as ITIL, Six Sigma, etc.)
Demonstrated understanding of Problem Solving and Decision-Making methodologies (eg: Kepner-Tregoe).
Excellent written, verbal, as well as customer service and interpersonal skills.
One or more relevant industry certification (eg: CCNA, JNCIA, Network+ etc.)
Experience using a variety of monitoring and ticket management tool