General Manager - Toronto, Canada - CEM Resorts

CEM Resorts

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The General Manager is responsible for overseeing the overall operations of the resort and ensuring that it runs smoothly and efficiently.

General Manager is accountable for ensuring customer satisfaction, improving the resort's reputation, and achieving financial goals.

Duties and Responsibilities:

Develop and implement strategies to achieve the resort's goals and objectives.
Oversee the daily operations of the resort, including front desk, housekeeping, food and beverage service, maintenance, and recreation.
Ensure that the resort complies with all relevant laws, regulations, and standards.
Manage the resort's finances, including budgeting, forecasting, and reporting.
Develop and maintain positive relationships with customers, employees, suppliers, and other stakeholders.
Foster a culture of innovation, collaboration, and teamwork among the resort's staff.
Respond to customer complaints and resolve any issues that arise.
Stay uptodate with the latest trends and developments in the resort industry.
Conduct performance evaluations for the resort's staff and provide feedback and coaching.
Represent the resort in the local community and at industry events.

Requirements:

Bachelor's degree in hospitality, business, or a related field.
Proven experience as a General Manager or in a similar leadership role in the hospitality industry.
Excellent communication, interpersonal, and leadership skills.
Strong financial management skills and experience with budgeting and forecasting.
Ability to think strategically and solve problems creatively.
Strong knowledge of hospitality operations, customer service, and industry trends.
Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits and Perks: