Medical Office Assistant, Temporary Full-time - Ottawa, Canada - Pinecrest Queensway Community Health Centre

Pinecrest Queensway Community Health Centre

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Position Title:
Medical Office Assistant

Status:
Temporary Full-time, 6-month contract

Salary:
$21.958/hr to $25.834/hr

Department:
Integrated Health Services

Application Deadline:
Until Filled

Job Summary
Provides medical reception, administrative support and records management services for the PQCHC clinic and teams.
Job Specific Responsibilities
Direct Client Service

Greets clients in a welcoming, patient, nonjudgmental fashion, and screens appropriately for infection prevention and control
Verifies and updates client information in the Electronic Medical Record (EMR)
Registers and checks client into EMR schedule
Schedules in person, phone or virtual appointments with clients and cultural interpreters via EMR
Notifies clients of cancellations or changes to appointments, rebooking as needed
Answers clinic phone line telephone calls: provides information, schedules appointments, or redirects as appropriate.
Records telephone messages in EMR and sends to appropriate staff member

Administrative & Records Management

Creates and updates EMR client records
Processes incoming mail and faxes, uploading and directing documents via EMR as needed
Processes requests for transfer of medical records, preparing and sending health care information as requested and recording passwords in EMR as needed
Checks and processes EMR MOA message inbox regularly
Assists with Provider tasks, i.e., faxing prescription, scanning documents, calling clients for pick up
Scans and uploads documents into EMR as required
Respond to urgent requests from Providers
Utilizes secure messaging communication system with clients
Fax documents as required
Processes referrals through the EMR (includes internal, external and ereferrals)
Ensures clients are aware of their appointments when needed
Requests consult notes, test results and other client's information from hospitals and specialists' offices
Updates the EMR address book
Performs all other Medical Office Assistant procedures listed in Policies and Procedures Manual.

Teamwork and Collaboration

Attends clinic, medical office assistant, general staff and other meetings as requested.
Provides health promotion activities as appropriate to the position.

Other

Ensures client confidentiality is always maintained during interactions with clients and staff
Carries out opening and closing procedures of MOA clinic area
Ensures cleanliness and organization of MOA clinic area
Works flexible hours including evenings.
Follows Infection Prevention and Control practices related to routine practices and additional precautions
Performs other related duties as assigned

Common Responsibilities

Working in a manner that preserves confidentiality and seeks to minimize risk as per Privacy and Confidentiality Policies and Procedures.
Working in a manner that incorporates health promotion and recognizes the determinants of health.
Incorporating and strengthening collaborative and interdisciplinary teamwork.
Respecting and valuing the diversity of communities and individuals.
Contributing to the Centre's activities to collect, analyze and report on data and relevant information, and participate in research.
Maintaining competence, and where applicable, a professional license to practice.
Supporting the Centre's student and volunteer placement programs.
Promoting awareness of and participation in Centre activities.
Contributing to the Centre's work by participating in meetings and committees.
Working during both regular and extended hours of operation in locations identified by the Centre.
Contributing to the Centre's practices of hiring, orienting and training of staff.
Contributing to the Centre's efforts to secure and maximize resources for current and new programs, services and activities.
Participating in the Centre's efforts to enhance its capacity through staff development.
Working in a manner that supports the Centre's Occupational Health and Safety policies and procedures.

Qualifications:

Secondary school diploma and medical secretarial training.
Experience using Electronic Health Record systems
Proficiency in typing and word processing, experience with data entry also desirable.
Two to three years medical reception and/or basic records management experience in a clinical setting.
Experience dealing with the public in a mature manner.
Experience working with diverse populations.
Fluency in English. Fluency in French is ideal, but not a must have. Fluency in any other languages would be an asset.
Ability to work flexible hours