Travel Consultant - Thorold, Canada - CAA Niagara

CAA Niagara

Verified Company

Thorold, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community.

For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 149,000 members across Niagara, allowing us to focus on earning your continued trust, every day

COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:

As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19.

Proof of vaccination is to be provided upon offer of employment.

TRAVEL CONSULTANT OVERVIEW

As a CAA Niagara Travel Consultant, you will use your expertise and passion for travel to make each client's travel experience memorable.

You'll exceed at providing extraordinary worldwide travel services to our community members.
If you are ready to start your next journey, you've come to the right place.

We work hard and play hard:
being an employee at CAA Niagara is truly a rewarding experience

This is a full-time permanent position, with a minimum of 37.5 hours per week.

WHAT'S IN IT FOR YOU:

100% employerpaid premiums for health, dental, vision, life insurance, travel insurance
Employerpaid Familiarization (FAM) Trips
Unlimited earning potential (base pay + commission)
Virtual Healthcare and Nurse Navigation Support
Defined Contribution Registered Pension Plan
Growth/Training and Development opportunities
Give Where You Live Program (Community Volunteer Program)
Green and/or Wellness Reimbursement Program
Paid Personal Hours

PRIMARY ROLE:

Conduct exploratory conversations with Members/Clients to determine destination, mode of transportation, travel dates, financial considerations and accommodations required.
Meet sales KPIs and other assigned performance metrics.
Plan, describe, arrange and sell all components related to the travel needs of the Members/Clients
Handle unforeseen problems, complaints and/or escalations and determine appropriate course of action to resolve
Conduct research around travel destinations
Offer travel solutions to our Members/Clients that meet their vacation visions
Complete timely and accurate invoicing for travel bookings
Assist in staffing of CAA Niagara events where travel presence is required

REQUIREMENTS:

To be seriously considered for this role, please have the following in regard to:

Experience: 2+ years of customer service and sales experience / travel agency experience will be considered an asset
Education: Post-Secondary education in Travel & Tourism will be considered an asset / TICO certification (or willing to obtain) / Certified Travel Counsellor (CTC) designation (or willing to obtain)
Skills: You must have strong computer literacy and thrive working under pressure. Exceptional problem solving, troubleshooting, and attention to detail skills will be required for success
Characteristics: You are a selfstarter with a passion for travel and continuous learning. You enjoy building relationships and possess strong interpersonal and communication skills
Hours & Location: As a Travel Consultant, you must be able to work flexible hours, including days, evenings and weekends on rotation.

You must have the ability to work at any one of our four locations:
Grimsby, St. Catharines, Welland, and Niagara Falls.

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others.

We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.