Customer Service Representative - Brampton, Canada - IMCD Canada Ltd

IMCD Canada Ltd

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Brampton

Position Type: 12 month contract

Purpose

Develop and maintain customer relationships (Internal and External)
Provide extraordinary customer service ensuring that customer requirements are exceeded

Key Responsibilities

Accurately and efficiently process customer orders (Warehouse/Direct).
Proactively reach out to customers for orders and upsell when possible.
Qualify new customers using the established protocol. Alert regulatory to suspicious requests.
Communicate new service fees and relevant IMCD policies to customers
Experience in JD Edwards would be a plus but not required
Ensure that customer profiles and uptodate in system
Contact customers for specific information (i.e., forecasts, releases off blanket orders etc.)
Acknowledge all customer complaints within 24 hours. Ensure that an appropriate resolution is initiated and communicated to the customer within 48 hours. Involve the appropriate personnel when needed. Update system as required.
Investigate inventory issues, delivery issues and pricing discrepancies and ensure timely resolution and communication
Work with A/R to resolve credit issues and assist with new customer credit requests
Retrieve data from internal systems as required to fulfill customer requirements (i.e., supply contracts, agreements, quotes, samples, purchase history etc.)
Generate and request required documents for international shipments (i.e., Proforma Invoice). Provide any documents requested by Customer (i.e., CofA's, BOL, invoices, etc.)
Prioritize, communicate and effectively execute all rush orders
Monitor future and backorder reports sales order management
Send order confirmation and payment details to customer.
Responsible for appropriately handling product returns
Attend all pertinent training sessions and department meetings
CPA's and NCR initiation and contribute to resolution.