IT Support Analyst - Brampton, Canada - IMCD Canada Ltd
Description
Job purpose
Duties and responsibilities:
- IT support line_
IT Support via Top Desk
- Computer / Printer setup_
Respond to all incidents and work requests as received via incident management tickets.
Respond to end user within 12 hours and resolve incidents as expediently as possible. Provide users with an update every 24-36 hours for lingering tickets.
Close tickets within 24 hours of a resolution with the appropriate information and time spent on the incident.
- Cell Phones_
Track the asset and maintain programs to distribute and display.
- General IT support _
AD/App MACDs as accessible to this individual
Unpacking, moving and disposing of IT hardware and equipment
Documentation on using IT equipment's - AV systems, meeting rooms, reference guide for end users.
Assist the teams with other tasks as required.
Qualifications/Competencies
Community College or equivalency required.
Ability to troubleshoot user computer hardware following profession best practices
IOS/Android, Intune, Azure knowledge beneficial
Possess an extensive knowledge of Microsoft Office and Office like Microsoft Applications and Operating Systems experience beneficial in JDE, Excel Macros, OMPTIA+ preferred
Working conditions
35 hours per week, Monday to Friday, 8:30AM to 4:30PM EST.
Schedule changes must receive prior approval to accommodate support windows.
Some evening and weekend work may be required.
Ability to lift and move hardware/packages up to 20kgs.
Some weekend or after-hours work required from time to time.
Limited to no travel expectations.
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- What is your salary expectation?
Work Location:
Hybrid remote in Brampton, ON L6T 4V2
More jobs from IMCD Canada Ltd
-
Warehouse Operator
Brampton, Canada - 3 weeks ago
-
Customer Service Representative
Brampton, Canada - 2 weeks ago
-
Customer Service Representative
Pointe-Claire, Canada - 4 days ago
-
Commercial Support Coordinator
Brampton, Canada - 3 weeks ago
-
Warehouse Operator
Brampton, Canada - 3 days ago
-
Supply Chain Analyst
Brampton, Canada - 1 week ago