Enterprise Customer Insights, Co-op - Toronto, Canada - PC Financial

PC Financial

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

All referred applicants must first be submitted through Workday by a current Loblaw Colleague._

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products.

We're a different kind of bank with a different type of team—we're collaborative and supportive and have the freedom and responsibility to thrive.

Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day.

As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Term Length:4
Months, Winter 2024

Term Start:
January 8, 2024

Term End:
April 19, 2024

CO-OP - Enterprise Customer Insights:

Are you at the top of your game? Bring your expertise and knowledge to Canada's largest retailer.

We are looking for hard-working, nice and curious team members to help bring our Data & Analytics game to the next level.

This is an exciting time to join our team - we are changing the game in a big way

Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences.

As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada's largest and most loved loyalty program.

As an _Analyst, Loyalty Member Growth and Acquisition - Co-op _within the PC Optimum Loyalty Portfolio management team, you will work on the team responsible for leading and supporting new initiatives for the program to drive member engagement and acquisition for PC Optimum.

You will leverage your passion for customers and analytical skills to uncover and report on customer and loyalty program insights.

Please note this position is based out of Loblaw's Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week._

What You'll Do:

Manage everyday executions of loyalty campaigns for the PC Optimum program including idea generation, campaign setups, performance reviews, customer data analysis, and budget management.
Prepare reports and presentations to report on shortterm and longterm performance of the loyalty campaigns with a focus on measuring progress against objectives and key results (OKRs) (e.g., digital engagement)
Deep dive into customer journeys to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and experience with our Loyalty program
Support detailed analysis (data sourcing, analysis, testing) to ensure reliability, credibility and viability of conclusions and recommendations
Develop concise and easy to understand strategic and customer insights from data analysis
Across all of the above responsibilities, collaborate with crossfunctional stakeholders including but not limited to Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Loblaw Technology & Analytics, Loyalty Operations, Marketing, and/or Loblaw Digital

What You'll Need:

Be enrolled in 2nd or 3rd university, working toward a degree in Business, Economics, Mathematics, Engineering, or Computer Science
Ability to synthesize large amount of data into insights
Strong intuition for business
Curiosity and willingness to ask questions
Strong communicator skills and comfortable collaborating within crossfunctional team
Excellent organization ability to stay on top of a multifaceted and fast paced business, while leading multiple assignments at a time
Strong teammate and selfstarter
Strong attention to detail to ensure data accuracy and quality
Advanced knowledge of MS Excel
Basic knowledge of SQL is a must
Experience in Retail an asset

Why now?
We are growing our customer focus, using our outstanding insights through a consultative approach with internal and external partners. You will get a sense of the big picture here, and a chance to contribute meaningfully early on.

Success in Analytics at Loblaw is not only about being strong analysts - but it is an opportunity to prove your business sense, develop strong communicative skills and work on high profile programs to drive performance and thoughtful change.

PC Financial recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants and