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    Office Administrator Assistant - Edmonton, Canada - Glass Doctor of Edmonton

    Glass Doctor of Edmonton
    Glass Doctor of Edmonton Edmonton, Canada

    4 weeks ago

    Default job background
    Full time
    Description
    **Benefits**:
    • Dental insurance
    • Health insurance
    • Training & development
    • Vision insurance

    We are experts in all things related to glass. Established in 1962 with a single shop in Seattle, Washington, Glass Doctor now provides fast and affordable glass services across the USA and Canada with numerous locations. We are seeking individuals who are passionate about delivering top-tier customer service, proficient in handling various situations on a day-to-day basis.

    This is a full-time, permanent position requiring work five days a week.


    **Requirements**:

    The ideal candidate must thrive under pressure, possess strong multitasking abilities, problem-solving skills, and exceptional customer service experience. The ability to learn quickly, coupled with excellent organizational skills, is crucial. Patience, along with personal suitability, will be assessed during the selection process. Some weekend work might be necessary.


    If you excel in customer service, enjoy assisting people, and can maintain patience and compassion in challenging situations such as break-ins, vandalism, or simply rough days, then this job is tailor-made for you. We are looking for a positive, energetic, courageous, cheerful team player to join our team. We firmly believe in fostering a positive work environment to achieve outstanding results. If you align with these values, our team is the perfect match for you.



    **Job Description**:
    • Answer all incoming phone calls promptly and return missed calls within 10 minutes whenever possible
    • Schedule quotes and installations for technicians
    • Provide quotes, take orders, do follow-up calls, order supplies and glass products
    • Quote basic glass services and automotive glass services
    • Ensure timely responses to all emails
    • Sell flat glass services to customers as needed
    • Order custom glass units, process orders, take payments, create invoices
    • Perform additional duties as required, including cross-training in related roles, filing, organizing, and general cleaning
    • Ensure accurate data entry of all invoices, orders, and quotes in our scheduling software
    • Address customer complaints and requests
    • Assist walk-in clients by providing quotes and other glass services
    **Job Requirements**:
    • Ability to thrive in a fast-paced environment
    • Capacity to work under pressure and be self-reliant
    • Aptitude to remain focused in chaotic environments
    • Attention to detail
    • Strong desire and ambition for personal growth and success
    • Ability to follow multi-step instructions
    • Quick learner
    • Prior experience in the auto and/or flat glass industry is advantageous
    • Proficient in computers with knowledge of word processing, business software, and spreadsheets, along with high typing speeds
    • Superb communication skills
    • Efficiency, good organizational skills, and time management abilities
    • Minimum requirement of a high school education
    • Fluency in English is a must


    **Notice**

    Synergistic International LLC is the franchisor of the Glass Doctor franchise system. Each Glass Doctor franchise location is independently owned and operated by a separate franchisee providing services. For the convenience of its independent franchisees, Synergistic International LLC advertises employment opportunities available across the franchise network. Synergistic International LLC is NOT the employer seeking assistance. The sole employer is the independent franchisee that posted its job openings on this platform.

    **Acknowledgement**

    I acknowledge that each independent Glass Doctor franchisee is responsible for hiring and setting the terms and conditions of employment for its employees. Employment benefits, compensation, and practices vary by location. Synergistic International LLC and its affiliates do not have the authority to: (1) hire, fire, or alter the employment conditions of franchisee employees; (2) supervise and control the work schedules or conditions of franchisee employees; (3) determine payment rates and methods; or (4) handle the employment records of franchisees. Synergistic International LLC is NOT the employer or joint employer of: (i) the job opportunities listed on this site; (ii) the independent franchisees; or (iii) the employees of independent franchisees.

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