Information Technology Analyst - Calgary, Canada - Energy Safety Canada
Description
Be a part of building a stronger, safer workforce
As the national safety association for the oil and gas industry we advocate for worker health and safety
.
Everything we do is guided by our behaviours: trusted, responsive, collaborative, disciplined and proactive.
When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.
What is the opportunity:
What will you do:
- Record, track, document, and escalate end user issues using ITIL processes and incident management software. Monitor issues for trends and escalate as appropriate.
- Document and conduct technical testing for problems, resolutions, patches, and upgrades with IT team and vendors.
- Other duties as required
What you need to succeed:
- Student in Computer Science, Computer/Software Engineering or Business Analysis
- Strong customer service focus
- Proven analytical and problemsolving abilities
- Proven interpersonal, teamwork, and relationship building skills
- Strong communication and interpersonal skills
- Basic understanding of ITIL processes especially incident and problem management
- Working knowledge of current Web technologies such as SQL, GITHub, DevOps
- Highly selfmotivated with a keen attention to detail
- Ability to effectively prioritize and execute tasks in a highpressure environment
- Ability to work both independently and in a teamoriented, collaborative environment
What's in it for you:
- Salary**:$20.00 per hour
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