Customer Representative - Nisku, Canada - Energy Safety Canada

Energy Safety Canada

Verified Company

Nisku, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Be a part of building a stronger, safer workforce
As the national safety association for the energy industry we advocate for worker health and safety
.
***Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

What is the opportunity:

Reporting to the Manager or Supervisor, Training Services, this position, based at our
Nisku, AB office, is responsible for providing exceptional customer service to Energy Safety Canada's stakeholders which include all students, instructors and clients.

What will you do

Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.
Maintain customer data, including certify Energy Safety Canada courses.
Other duties as required

What you need to succeed:

6+ months experience in a Contact Center or customer service role
High school diploma or its equivalency is required
Proficient in MS Office and has basic computer skills
Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment
Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset
Strong interpersonal and communication skills
Demonstrated ability to work well as part of a team, with proven reliability
Must be able to work in a high volume, fast paced environment
Data entry experience with focus on accuracy and troubleshooting an asset
Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment

What's in it for you: