Community Lead - Toronto, Canada - Kotn
Description
What You'll Be Working On:
Operations (25%)
- Perform managerial duties including closing, opening and standing in for Market Manager when needed
- Lead clientele management by initiating customer followups and collaborate with Market Manager to provide a better omnichannel customer experience
- Take initiative with ideating new processes for sales and relationshipbuilding opportunities
- Support in overall store maintenance from performing cleaning, executing weekly tasks, and maintaining the floor daytoday
- Support in daily operations tasks including supporting with product operations as required and upholding visual and window merchandising standards
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Work alongside Market Manager in sourcing local thirdparty vendors to supply instore in order to maintain community relationships
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are low
- Customerfacing everyday, provide bestinclass customer service experience to our customers, fielding questions and providing upbeat, customized experience
- Take ownership of building and maintaining relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omniservices from a retail level
- Process cash operations with efficiency and accuracy by capturing customer optin to leverage for future marketing opportunities and to finalize the instore experience loop
- Resolving CEO's in a timely manner in line with Kotn customer experience guidelines
What You'll Bring:
Integrity
Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos
Communication
Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities
Adaptability
Optimistically acclimates to environments of change whether through process, industry or organizational
Collaboration
Contributes to an environment that supports transparency and cooperation among others
Additional Requirements:
- 12 years experience in a leadership role at a midvolume, customerdriven retail environment
- Previous experience in customer service is a must, ideally in a clientele based environment
- A diverse set of interests and skills
- Easily adaptable to an ever changing work environment
- Ability to work weekends
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