Key Holder - Vancouver, Canada - Kotn

Kotn
Kotn
Verified Company
Vancouver, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

At Kotn, we're reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability.

Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St.

Journal.

Kotn was founded in Toronto by three best friends, who were sick of compromising on quality, design, sustainability, brand experience, and price.


What You'll Be Working On:

Operations (20%)

  • Perform supervisory duties including closing, opening and standing in for Market Manager and Leads when needed
  • Support in overall store maintenance from performing cleaning, executing weekly tasks, and maintaining the floor daytoday
  • Communicate successes and opportunities to management about instore processes in order to heighten store performance
Visual Merchandising (20%)

  • Support maintenance in daily operations tasks by upholding merchandising section standards
  • Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
  • Ensure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are low
Customer Experience & Service (60%)

  • Customerfacing everyday, provide bestinclass customer service experience to our customers, fielding questions and providing upbeat, customized experience
  • Promote omniservices provided by Kotn and redirect wholesale opportunities to leadership
  • Process cash operations with efficiency and accuracy by capturing customer optin to leverage for future marketing opportunities and to finalize the instore experience loop
  • Redirect CEOs to leadership in order to support with Kotn customer experience guidelines and resolve CEOs when standing in for management

What You'll Bring:


Integrity
Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos


Communication
Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities


Adaptability
Optimistically acclimates to environments of change whether through process, industry or organizational


Collaboration
Contributes to an environment that supports transparency and cooperation among others


Additional Requirements:


  • 12 years experience in a midvolume, customerdriven retail environment
  • A diverse set of interests and skills
  • Exceptional communicator, both verbally and written
  • Easily adaptable to an ever changing work environment
  • Ability to work weekends
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