Order Management Administrator - Winnipeg, Canada - Tilray

Tilray

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Order Management Administrator - Winnipeg/ Ste Agathe, Manitoba

(On-site)

Meet Manitoba Harvest
Manitoba Harvest is a wholly owned subsidiary of Tilray, Inc

(NASDAQ | TSX:

TLRY), and is the world's largest hemp foods company and offers a portfolio of hemp foods and wellness products to consumers across North America.

Our mission is to inspire a better way, a better life & a better world - and it's up to us to sow these seeds of change.

Our mission is to transform consumer health through the power of hemp foods.

_About Tilray_

Tilray_ is a leading global cannabislifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better one person at a time by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray's mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through highquality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray's unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hempbased foods, and alcoholic beverages.
Looking to develop your career at the forefront of a rapidly expanding industry?_

JOB SUMMARY

Manitoba Harvest has an opportunity for energetic and customer service driven

-
Order Management Administrator to join our team. This position can be based out of our Winnipeg or our Ste Agathe, MB facility. Travel between the facilities may be required periodically. This position can be eligible for our Hybrid Remote Work Program.

SCOPE:

KEY ACCOUNTABILITES:

Providing dedicated support to assigned customer accounts
Keeping sales team informed of all activity pertaining to client accounts
Supporting the sales team through data entry and data validation
Monitor order status, and advise other teams of sales order changes, unusual orders, or larger volume orders to ensure efficient processing
Daily monitor all orders that have shipped and save POD confirmation of deliveries
Maintain customer and product portals.
Answering inbound phone calls, responding to customer inquiries, or redirecting phone calls to other team members
Building strong customer relationships
Assist Finance Department in providing PO backups in a timely manner, researching account discrepancies, creating Return Material Authorizations (RMA's) and investigating claims.
Liaise with other departments to streamline processes and provide necessary order data to support business decisions.
Work with third party warehouses to ensure smooth day to day operations.
Process, monitor, and close shipments via EDI
Present ideas and recommendations to streamline processes and improve day to day operations based on customer interactions.
Other duties as assigned by the organization

QUALIFICATIONS:

2 years' experience in an Order Management, Customer Care Representative or other account customer management roles
Familiar with EDI systems
Proficient with Microsoft Word, Excel, and Outlook
Welldeveloped interpersonal skills written and verbal communication skills. Strong English is essential and bilingualism (English & French) is considered as an asset
Ability to travel between the Winnipeg and Ste Agathe facilities when needed.

We have to offer you: