Customer Representative - Québec, Canada - Lockheed Martin Corporation

Lockheed Martin Corporation

Verified Company

Québec, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Programme Management

Montreal, QC
12927BR

About the role

Main responsibilities:

- _ Monitor the engines Work In Progress (WIP) timeline according to contact in place._
- _ Participate in the daily production review and provide technical customer direction_
- _ Communicate technical update to customer and seek approval to support the work in progress_
- _ Provide priorities to the production, lead actions and raise escalation with cross functional team to ensure on time delivery (Engineering, Planning, Production, Supply Chain, Finance)_
- _ Review customer technical documentation_
- _ Produce the weekly progress report, and lead the weekly meeting with the Customer._
- _ Create Sales Order and Work Order in ERP system._
- _ Coordinate the reception and shipment of customer equipment_
- _ Participate to the final invoice review and approval process_
- _ Responsible to perform the customer satisfaction survey._
- _ Manage customer account and lead the actions to solve the situation._
- _ Participate in process improvement_

What you bring to the role

Engineering or business degree from an accredited university in a related discipline (mechanical, aerospace)
3 to 5 years of relevant work experience in a Customer facing role
Experience working with complex contractual structure

- _ Excellent communication skills_

Strong analytical and problemsolving skills with sound judgment

- _ Great organizational and planification skills_
- _ Capable to excel in a fast paste environment and working well under pressure_

Ability to multitask, work without direct supervision and take initiative
Strong interpersonal skills, ability to influence others and great team player
Advanced knowledge of Excel
Innovative and focus on Continuous improvement
Fluent in English
Willingness to be called afterhours and to work extended hours if necessary.

Additional skills desired for the role

Experience working in the Aviation field
MRO experience is preferred
Experience with Quantum system
Being able to communicate Technical information effectively
Knowledge of French is an asset

What we offer you

We walk our talk when it comes to work/life balance Your physical, mental and financial wellbeing matters to us.

On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team:

Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
Competitive compensation
Time to recharge with vacation, personal days, holidays, and parental leaves
Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:
Virtual Health Care (24/7 access to medical professionals)
A Wellness Spending Account to aid in your wellness journey
Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
Medical Travel Insurance
Onsite fitness facilities at our main office locations
A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
Employee discounts to save on goods, services and various recreational activities
Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:
Free learning resources through a modern and engaging platform
Education Assistance Program
Reimbursement for a professional membership
Selfdirected Mentoring

About us

Equal Opportunity Statement

Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.

Employee Type