In-flight Service Day of Operations Specialist - Toronto, Canada - Air Canada

Air Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the General Manager, IFS Operations Oversight, the incumbent provides In-Flight representation within the Station Operation Control Center to ensure that day of operation flights are in compliance with the safety, regulatory and onboard product delivery standards.

JOB DESCRIPTION

Actively manage the operational performance of all inflight service flight departures
Act as the primary contact for the operational cycle on duty specific to the operational performance and focus
Assist STOC Managers and coordinators to ensure On-Time Performance for day of flight operation.
Receive calls from Service Directors with regard to deficiencies on board that require attention prior departure
Liaise daily with Gate Gourmet to ensure onboard catering is to specifications
Act as the primary point person within the STOC centre specific to all day of operational issues concerning inflight service
Keep the General Manager, IFS Operations Oversight informed of all irregularities and delays related to the day of operations
Liaise daily with Crew Scheduling to locate missing and or misconnecting Flight Attendants, and to obtain critical flight information regarding crew legality issues
Liaise daily with Canada Customs to obtain preclearance for Flight Attendants and Pilots who operate transborder turns
Liaise daily with airport bases for delay follow ups and gathering of information related to IFS operations
With the overall knowledge of the day of flight operation, this position will assign gate support where required and will act as the primary point person
Investigate delays assigned to Inflight and challenge when necessary with a focus on reversing delays unfairly assessed to inflight
Ensure IFS management is made aware of all performance or operational issues including those related to Category incidents or medical emergencies.
Prepare and submit a daily shift synopsis of the operation and other operational reports as required
Bring forth safety concerns relayed by the crew to the Manager, Safety YYZ or their delegate
Be the primary person for trend analysis in regards to operational issues, safety issues and product issues
Prepare daily report on operational performance for Director, Cabin Crew Bases

Qualifications

High School Education
Airline Experience
Demonstrated communication skills.
Strong analytical, organizational and planning skills with an aptitude for precision.
Excellent interpersonal skills
Ability to work well under pressure, meeting deadlines, and without supervision.
Good judgment, discretion, and decisionmaking ability
Strong Computer Skills
Knowledge of CUPE Collective Agreement, an asset
Conditions of Employment:

Linguistic Requirements

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.