Field Service Analyzer Specialist - Edmonton, Canada - Spartan Controls Ltd.

Spartan Controls Ltd.

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement and control solutions for process industries in Western Canada.

We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career.

Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Summary:

This role will require some flexibility of working rotations and working hours at customer sites to provide support throughout the lifecycle of our Measurement products and solutions.

Role and Responsibilities:

Work with customer process and electrical engineers to define functional requirements.
Work with our engineers at the Spartan solution center to design and implement analytical sample systems.
Performing factory acceptance testing on new solutions prior to field deployment.
Quick and reliable onsite demand field service support for our analytical instrumentation customers
Onsite evaluations and repair of device failures
Performance analysis
Application and process upset investigation
Startup and commissioning support for analytical instrumentation products as required by customers
Working with customers and internal Spartans on a startup execution plans
Overseeing and performing 3rd party interface checks
Integrating analyzers with customer plant and business systems
Troubleshooting issues
Documenting and calibrating
Planned preventative maintenance services
Review maintenance procedures and train customer operations and maintenance personnel on proper analyzer operation
Address any operational issues or concerns
Perform health checks and verify proper operation of system components
Calibration activities
Performance analysis
Perform inhouse evaluations, calibrations, and repairs on a variety of Measurement and Analytical products
Quality assurance on new equipment including testing new hardware and debugging new software
Presenting and instructing formal customer education courses on products withing Spartan's analytical portfolio
Supporting our sales teams with technical insights and opportunities to win new buisness
Provide technical remote telephone and digitally connected support services
Possible camp rotation work occasionally required
Participate in 7/24 on call rotation (approximately 34 x 1week rotations per year)

Qualifications and Skills:

Chemical, Electrical or Process Engineering degree is optimal but not required
Science focused degree/diploma with experience with lab instrumentation and analyzers/analytical chemistry are encouraged to apply
Diploma from a 2year technologist instrumentation course or Journeyman Instrument Certificate
Previous Instrumentation field service experience an asset
Strong trouble shooting skills
Comprehensive computer background and skills including networking
Excellent customer service skills
Strong interpersonal, communication, and organizational skills
Able to produce quality documentation in a timely and accurate manner
Entrepreneurial work ethic
Some lifting of instrumentation equipment (not heavy)
Must be able to distinguish colors
Valid Alberta driver's license, safe driving record and willing to travel extensively
Entrepreneurial work ethic

The training provided for this role will consist of formal factory training, mentoring, and partnering or shadowing with experienced Field Service Specialists.

This is a unique oppurtunity for individuals who want to work with a leading automation supplier, providing analytical solutions to many different industries along with the growing opportunities forming around Hydrogen and carbon capture and storage.

Close Date:
September 01 (11:59 pm MDT)

IND123

Requisition ID: 881