Team Assistant - Thunder Bay, Canada - Home and Community Care Support Services North West

Description

_
CARE AND BE CARED FOR - THIS IS YOUR HOME_

• Are you highly organized, detailoriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a
Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide backup support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years' related office experience
• Accurate keyboarding/dataentry skills
• Excellent organizational skills and ability to work independently with mínimal supervision
• Advanced multitasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wideranging cultural, ethnic and socioeconomic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID19 vaccination policy. As a condition of employment, all employeesare required to submit proof of COVID19 vaccination status prior to start date.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Home and Community Care Support Services
• Ability to speak French or another second language

What do we offer?


We know wellness is supported with work-life balance.
In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?


We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?


If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

• We thank all applicants for their interest; however, only those selected for an interview will be contacted._

Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Salary:
$23.06-$24.91 per hour


Benefits:

• Company pension
• Employee assistance program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Thunder Bay, ON P7B 5Z8: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Shift availability:

• Day Shift (preferred)

Work Location:
Hybrid remote in Thunder Bay, ON P7B 5Z8