Supervisor Group Customer Service - Kingston, Canada - THE EMPIRE LIFE INS. CO

THE EMPIRE LIFE INS. CO

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Supervisor, Group Customer Service

Why you'll love this role:

The Supervisor oversees the daily operations of the business unit including the supervision of assigned teams and daily activities. The incumbent is guided by defined procedural constraints and works under the general supervision of the Manager.

What you'll be working on:

Supervise the daytoday operation of the business unit
Demonstrate leadership by planning, organizing, leading and monitoring operations and performance so that established service and quality targets are met and exceeded
Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities
Operate as key contact for the business unit, provide technical expertise to employees and customers regarding processes
Develop and maintain standard operating procedures and establish service standards; review procedures for improvements and efficiencies
Act as the second level for problem escalation; provide operational and functional guidance and recommend solutions or corrective measures to be taken
Develop and demonstrate positive communications with other departments and customers
Prepare reports for management
Act as project lead as required
Assists in the preparation of the unit budget and manages expenses within budgetary parameters
Coach team members; identify employee training and development needs; participate in the hiring and employment processes for team members; set employee goals and objectives and manage employee performance

What you'll need to have:

Completion of a community college diploma in a related discipline Pay 5+ years work experience
Working towards business related designation(s)
Supervisory experience
Welldeveloped team building, coaching and/or mentoring skills
Welldeveloped conflict resolution skills
Ability to think logically, analyze and/or solve problems
Ability to organize/schedule both people and information
Ability to develop and maintain effective working relationships
Tact, diplomacy and the ability to handle confidential information

It would be nice for you to have:

Bilingualism (English/French) is an asset

Beyond the salary:

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:

Benefits plan
Pension plan
Social club
Learning & development
Current career opportunities
Career choices

Get to know us:

We're one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success.

At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals.

Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers.

We're also committed to supporting an inclusive workplace that values diversity.

If you're looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.