Client Relations Specialist - Vaughan, Canada - SharpLight Technologies

SharpLight Technologies

Verified Company

Vaughan, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description:

We are the developers of the world's most cutting-edge med-aesthetic technologies and treatments, offering top-of-the-line med-aesthetic solutions.

SharpLight's innovative product line of non-invasive, laser and light-based treatment systems are effective, efficient, and safe and our customer service aims to impress, as we provide on-going technical, clinical, and marketing support.

Through innovative technology development and business support, SharpLight's mission is to get results - and we are looking for a superstar to help us maintain our solid international presence and take us to even greater heights

Why Should You Join SharpLight?

Our culture is simple:
we are a young, lean, and vibrant company.

We want everyone's input - and we appreciate and encourage your ideas We believe that every SharpLight family member delivers to its bottom line, and we work hard to make it known day in and day out.

The Superstar:

We are looking for an individual who has relevant experience in a previous role as a Customer Service Specialist/Technical Support.

The superstar we want as part of our SharpLight family is professional, engaging, and detail-oriented, possessing skills as below:

Technical Skills
Adaptability
Troubleshooting
Multitasking
Caring for developing partnerships

Tasks and Responsibilities:

Responsible for the successful coordination of communications between clients and company departments.
Troubleshoot all client issues as they arise and escalate to Technical team necessary.
Always provide superior client support, including answering routine questions or complaints in a courteous manner.
Offer client support whether that is by arranging training for existing or new clients or setting them up with a technician within their area to deal with technical complaints.
Search, and coordinate with the technical department, the hire of new technicians in remote areas to assist in setups/service calls.
Establish relationships and work in partnership with suppliers and vendors.
Offer customers new devices and equipment (some sales required)
Participation in agency brainstorm sessions as well as coming up with an innovative platform to contribute to the growth of the customer service department in coordination with technical, clinical, and marketing departments (including, but not limited to surveys, automated responses, live chat option, newsletters, devising a budget for scheduled maintenance/initiating hire of p/t tech, etc.)
Demonstrating strong communication and time management skills in prioritizing demanding workload
Review and continuously improve customer service procedures.
Learn and utilize specific software tools and problemsolving strategies to solve customer issues and continuously improve our processes.

- **Technical Skills - following quality control procedures and technical/clinical troubleshooting

Performing other miscellaneous office tasks as assigned
Please note that your duties, location of employment and reporting relationships may be adjusted at any time, within the required by applicable legislation._

Required Education, Languages & Skills: