Help Desk Support Technician Ii - Laval, Canada - TekWisen Software Pvt. Ltd

TekWisen Software Pvt. Ltd
TekWisen Software Pvt. Ltd
Verified Company
Laval, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

  • Activities include recognition, research, isolation, resolution, and followup.
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
  • May involve use of problem management databases and help desk system.
  • May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • May lead and direct the work of others.
  • Typically reports to a supervisor or manager.
  • A wide degree of creativity and latitude is expected.
  • Client supports Employment Equity and Diversity

Salary:
$23.00 per hour


Schedule:

  • 8 hour shift
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