Application & Tech Supp Spec 3 - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID:32626

Job Category:
Information & Technology

Division & Section:
Shelter, Support & Housing Administration

Work Location:
Metro Hall - 55 John St. Toronto, ON

Job Type & Duration:
Full-Time, Permanent

Hourly Rate and Wage Grade:
$ $42.03, TF0189, Wage Grade 11

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-Time

Eligibility List

_ _will be established. For applicability and duration, see below.

Number of Positions Open: 2 Permanent Vacancies

Posting Period: 20-JAN-2023 to 03-FEB-2023

Reporting to the Supervisor, the Application & Technology Support Specialist 3 provides services and addresses opportunities and challenges related to Application, Desktop, Network, Security & Access Management, and Server Supports.

This role provides onsite IT support to the City's various shelter locations as required.

Major Responsibilities:

Schedules workload and sets priorities
Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas
Coordinates with internal & external groups on resolution of problems
Participates in team projects and makes recommendations to enhance the quality and efficiency of support
Provides inputs to the developments and improvements to current environment, policies & processes
Acquires and disposes of hardware and software
Configures network and serverrelated hardware and software
Monitors and maintains access and security of data and infrastructure
Advises desktop configuration management teams on hardware & software technologies and deployment alternatives
Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives
Advises security management & control teams on securityrelated technologies and access control alternatives
Provides training to clients in use of technology
Prepares documentation to facilitate transfer of knowledge
Prepares statistics and drafts summary reports
Supports the centralized management of access control
Travels to offsite homeless shelter locations to provide client support

Key Qualifications:

***- Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.

Experience in IT client support functions, including: issues resolution and user training.
Experience analysing, assessing and troubleshooting desktop software, hardware or network connection problems and configuring / troubleshooting mobile devices.

***
You must also have:

Knowledge and understanding of systems and network hardware and software such as Novell Netware, Windows 7/8.1/10, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring) and HP, XEROX and/or Lexmark multi
function devices.
Ability to resolve enduser support problems including software, hardware, network connection, printer, mobile device and PDA problems.
Excellent organizational skills, oral and written communication skills and presentation and instructor/facilitator skills.
Ability to develop training materials and provide user training.
Knowledge of 3G/4G, LTE and later mobile communications technologies will be an asset.
A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

**Accommodation