supervisor business services - Toronto, Canada - City of Toronto

Description

• Job ID: 46603
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Pension, Payroll & Employee Benefits, Business Services
• Work Location: METRO HALL, 55 John Street, Toronto, Ontario
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $102, $135,815.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 15-May-2024 to 30-May-2024

As the Supervisor Business Services Strategic Planning you will provide support to the Business Services Manager by overseeing and coordinating section, divisional and corporate initiatives and operational projects related to: complement management, systems sustainment, finance, business process re-engineering, performance measurement, strategic planning etc.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Develops through the development of business cases, operating/capital budget(s) and manages all finance related activities, ensuring expenditures are controlled and maintained accurately in SAP.
• Executes the delivery of divisional programs in the following critical areas: finance (budget/actuals), business and strategic planning, business process re-engineering, performance measurement, business analytics, people management and communications.
• Leads operational projects and completes deliverables on schedule and within budget utilizing agile and/or waterfall project management methodologies.
• Oversees assigned operational projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance, accountability and continuous learning.
• Develops and implements effective and innovative solutions to meet divisional and client needs in the areas of business transformation (i.e. digital modernization, process changes) and change management.
• Supports service and workforce rationalization projects and attends meetings where confidential labour relations information is discussed.
• Deals with confidential and sensitive information affecting staff, resources and finances related to divisional processes, functional policies, programs and strategies.
• Leads the development of performance measures and utilization of data analytics for operational performance analysis and advances recommendations for service delivery improvements.
• Identifies or creates/develops sustainment models that provide the best fit for the division and program areas and provides change management services, ensuring consistent approach across all program areas.
• Provides ongoing leadership by using effective techniques to recommend and implement change management strategies in order to improve system adoption, efficiency, effectiveness and, effectiveness and accountability.
• Works with divisional management, sector partners and others to promote innovation.
• Develops and oversees agreements and other key procurement activities with clients (i.e. Divisions and ABCC's) to ensure partnerships and service levels are identified and met, issues are addressed and client satisfaction is maintained.
• Ensures integrated and consistent communications, issues management, and responses to existing and emerging issues in accordance with accessibility, diversity and inclusivity lens.
• Ensures operational and administrative processes within the division are adhering to regulatory and quality assurance standards.
• Undertakes initiatives to develop, maintain and implement processes and mechanisms to strengthen the Division's internal controls, oversight and compliance.
• Informs the design, development and implementation of program changes, new program structures or pilot projects to better support operational and strategic goals.
• Carries out cross divisional/service area initiatives/issues requiring coordination and response on behalf of senior management for larger scale initiatives.
• Tracks council decisions, related reports and activities which impact projects/initiatives, and provides advice and analysis on their implications to senior leadership.
• Provides strategic guidance and advice in the areas of: shared services, benchmarking, performance measurement, best practices and program review.
• Provides consultation, advice and recommendations to divisional leadership on complex organizational and management practices, business and strategic planning initiatives and the creation of a workplace that supports and is conducive to a high level of organizational performance.
• Represents the division on key divisional and corporate initiatives and maintains effective working relationships with senior management both internal and external to the division, divisional staff, external boards and agencies and other levels of government.
• Provides evaluation, documentation and implementation of streamlined business processes for implementation across the division.
• Participates, supports and provides subject matter expertise to the Manager, Director and Controller with enterprise-wide initiatives that will enhance the Finance & Treasury operational efficiency and effectiveness and City's financial sustainability.
• Recommends and establishes organizational changes to meet organizational/service area/divisional objectives.
• Maintains a thorough and continuous knowledge of City and divisional policies, initiatives and operational issues.

Key Qualifications:

1. Post-secondary education in business or public administration or finance, a closely related field, or an equivalent combination of education and experience.
2. Professional accounting designation (i.e. Chartered Public Accountant, CPA) or approved combination of education and experience and advanced knowledge of generally accepted accounting principles, techniques and practices.
3. Experience managing and executing: finance (budget development/actuals), financial controls, auditing, business and strategic planning, business process re-engineering, performance measurement, business analytics, purchasing/invoices/contracts support activities.
4. Experience supervising staff with the ability to monitor, motivate, develop, evaluate assigned staff and handle day-to-day personnel issues.
5. Experience utilizing various performance measurement methodologies including: Results Based Accountability (RBA), Logic Model, etc.
6. Experience in finance and accounting, business planning, and controllership, and the provision of advice and services to diverse service areas.
7. Experience in assessing and developing effective, highly professional reports and analysis that facilitate management decision making for resource and financial management and control.
8. Proficiency utilizing software applications: SAP (i.e. ECC, SuccessFactors, BOBj/Lumira, Solution Manager Etc.) and Microsoft Office Suite (i.e. Microsoft Word, Excel, PowerPoint and Access), and the ability to utilize other software packages relevant to supporting the division's core requirements.
9. Expertise or knowledge in the development, implementation and maintenance of dashboards, reports and other analytical/business intelligence tools.
10. Strong ability to lead multiple and diverse projects, involving results-oriented business transformation, in a detail and deadline-oriented environment.
11. Ability to work effectively in a team environment, taking a constructive, solutions-based approach to problem solving and a positive approach towards stakeholder relationship management.
12. Advanced oral and written communications skills and demonstrated ability in dealing effectively with diverse stakeholders and staff at all levels of the organization, including senior management.
13. Highly skilled in creating concise and effective reports, presentations, briefing notes and correspondence on policy, project and administrative issues.
14. Excellent organizational skills with the ability to handle multiple tasks and projects concurrently.
15. Ability to exercise independent judgment and discretion in dealing with sensitive and confidential matters.
16. Knowledge of the Occupational Health & Safety Act and Regulations, Collective Agreements, and related Employee and Labour legislation.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.