Service Delivery Manager, Employment Services - Burlington, Canada - Centre for Skills Development

Centre for Skills Development

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:411**
Job Title: Service Delivery Manager, Employment Services

Department:
Employment Services

Location:
Halton / Hybrid

Start Date:
ASAP

Hours of Work:
Full-time (35 hours/week)

Schedule:
Monday to Friday, 8:30am - 4:30pm

Reports To:
Senior Program Manager

Embark on a Bright Future with Centre for Skills Development
Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with Centre for Skills Development

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, language training & immigrant services, skilled trades training and literacy upgrading.

Providing people with opportunities to build a better future and making a positive impact on peoples' lives is integral to the business of Centre for Skills.

For more information, visit:

The Opportunity

The
Service Delivery Manager will supervise a team of Employment Services (ES) staff across Centre for Skills (CFSD) Halton sites.

This role will be tasked with supporting the recent transition to a new service delivery model while building high functioning, collaborative, results-driven teams, with the ultimate goal of successful employment outcomes for our clients.

These are your responsibilities:

Supervision/Leadership_
Directly supervise a team of frontline Employment Services (ES) staff in two locations and act as a backup for other ES managers at different locations
Conduct first level investigations and initiate the problemsolving process for disputes involving department staff and clients
Provide ongoing support and guidance to frontline staff related to targets and service delivery
Assume accountability for team success and client satisfaction
Recruit, supervise, and conduct performance reviews of staff
Oversee staff scheduling and coverage
Mentor & coach staff, promoting and monitoring ongoing professional development and advocating CFSD'S core values
Facilitate regular team meetings and provide updates at monthly program meetings
Maintain uptodate, comprehensive staff files in a confidential manner
Assist staff to resolve customer related challenges in a professional manner, following documented process
Work closely with Senior Program Manager and other ES managers to ensure that the Employment Services activities align with the contracted activities and funder guidelines
Align ES priorities and activities with CFSD's overall strategic plan
Chair monthly team meetings to problem solve and strategize Employment Services related issues
Provide input during funder's annual business planning process and the ES yearly strategic planning process
Work with all CFSD managers across the organization to ensure integrated program delivery and wraparound client services
Foster a positive work environment and peer relationships (team building)
Sit on Regional Partnership tables, committees, and groups as needed
Administration_
Strategically plan with staff to ensure contract targets are met within timelines
Assist Senior Manager with annual strategic plan
Conduct quarterly file audits and observation sessions to ensure staff are meeting funder requirements
Manage the staff schedule to ensure sufficient coverage at both locations
Order supplies and resources
Develop a strong working knowledge of the Employment Ontario Service Provider and Service System Manager (SSM)

Guidelines and how they operationalize in day-to-day activities in the areas of:
Client Planning & Service Coordination, Resources & Information, Job Search support

What you need to bring to this job:

Post-secondary degree or diploma
Relevant Career Practitioner training an asset
Extensive experience working both front line and in a supervisory capacity, employment services setting preferred
Experience working for a not for profit and/or government funded organization preferred
Experience working within the Service System Manager (SSM) an asset
Strong leadership skills and ability to motivate a team towards achievement of goals and high standards
Strong comfort level and experience with working in an outcomesbased service delivery model
Excellent project management, organizational, and time management skills
Ability to work in a fastpaced environment and handle multiple priorities on an ongoing basis
Broad based knowledge of community services relating to employment, labour market information, trends, resources, and job search
Experience and sensitivity to deal with individuals from various occupational, educational, and cultural backgrounds
Welldeveloped relationshipbuilding skills and ability to develop rapport and communicate effectively with pa