Ticket & Retail Sales Attendant - Gananoque, Canada - City Experiences

City Experiences

Verified Company

Gananoque, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City Experiences is seeking a Ticket & Retail Sales Attendant for our City Cruises operation in Gananoque.
- *Please note this is a contract/seasonal position*_

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful
Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.

Crew Benefits:

Complimentary Uniforms
New Retention Bonus up to $500.00
Competitive Wage
Crew Recognition Program
Crew Events
Global and Local Cruise Discounts
Paid Training
Crew Referral Program up to $200.00 per referral

Essential Duties & Responsibilities:

Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
Explain products or services and prices, and answer questions from guests
Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
Resolve customer complaints regarding booking, ticketing and special boarding needs
Address guests by name and recognize their special occasions
Contact guests about changes to their cruise date, time or departure location
Follows all safety policies, departmental policies, and service standards
Adheres to all health and safety regulations
Additional job duties as assigned

Requirements & Qualifications:

O.S.S.D. or equivalent as recognized by the Ministry of Education
Must have a minimum of one (1) year customer service experience
Must have excellent oral communication skills expression, listening and comprehension
Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
Cash handling / basic math skills are required; agents collect money from guests, and return proper change
Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
Must be reliable, responsible, and dependable
Must possess a service orientation
Must be careful about details and thorough in completing tasks
Must deal calmly and effectively with highstress situations

About Us:

City Experiences' passion is to provide amazing experiences on land and water.

Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer.

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills.

City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.