Client Representative, Help Desk - Val-d'Or, Canada - Bell Canada

Bell Canada

Verified Company

Val-d'Or, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 411253

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers.

We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Name and description of the hiring department:
CR - Help/

Escalation Desk:

The team is a multifunctional group of competent and dynamic personnel responsible for supporting our business partners who provide residential and business customer service, telephone repair, Internet and television and collection.

Job Duties / Accountabilities:

Ensure complete training for all new members of the team and/or for representatives who need to deepen their knowledge

Attend certain meetings concerning the introduction of new products and/or new procedures
Perform any related work that is required

Carry out all the verifications required for evaluation purposes, training and to meet the demands and expectations of the auditors
Route requests for required system enhancements to the relevant Business Analyst, Marketing Product Manager and/or Logistics group for new or updated procedures
Intervene with a dissatisfied customer (complaint) when the agent has not succeeded in solving the problem or when the customer absolutely wants to speak to a superior

Essential Qualifications / Competencies:

DEC in administration or the equivalent in work experience
Intermediate knowledge of computer tools such as Word, Excel, Outlook
Decision making and high sense of urgency
Excellent interpersonal relationships
Be a pedagogue
High team spirit
High professionalism
Great learning ability

Preferred Qualifications / Competencies:

Experience of at least four (4) years as a Customer Service Representative
Experience in a similar position is an asset

Working Condition:

37.5/ week in person

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Temporary - Part time

Job Location:
Canada : Quebec : Val-d'Or

Flexible work profile:
Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline:05/21/2023

Created:
Canada, QC, Val-d'Or

Bell, one of Canada's Top 100 Employers.