Claims Specialist - Guelph, Canada - Agricorp

Agricorp

Verified Company

Guelph, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Agricorp is looking for a
Claims Specialist to join the Claims Services, Customer Commitment team in the Program Delivery division.

The Role:

Adjudicate large and complex cases for all Agricorp programs, adhering to standard operating procedures and complying with applicable government legislation
Create and maintain relationships with clients, agencies and producers to affect their positive customer experience
Make decisions on benefit payments, settlements or claims ineligibility within the dollar limit assigned
Provide benefit claims approvals on files as required to a prescribed authority level and then escalates.
Conduct quality reviews as directed by Team Leader and provide feedback to ensure high standards and consistency
Ensure proper escalation, stakeholder involvement and communication when issues arise or service standards are not met
Act as a technical trainer for the functional development of other claims staff and contribute to training materials content
Suggest changes to standard operating procedures and quality and performance standards for the claims unit
Coach and mentor other claims staff for their professional development

Job status:
Permanent

Salary:
$67,672 - $79,613

Work status:
Full time in office, remote and hybrid work arrangements are available

Location:
Must live and work in Ontario to be considered for this role

Qualifications:

Postsecondary degree or diploma in business, agricultural sciences, a related field or equivalent experience
Minimum of 5 years' related claims adjudication experience, preferably in the financial services or agricultural sectors
Proven experience in coaching, mentoring or training others
Demonstrated ability to communicate with diverse groups including clients, agencies, producers and other professionals
Additional training courses in accounting, risk analysis, risk management or financial analysis are an asset
A background in Production Insurance is an asset
Professional designation in finance, CIP or FIIC is an asset

Key Competencies:

-
Analytical thinking

Interprets, links and analyses information and situations by breaking them down into component parts, identifying patterns, connections and underlying issues

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Achieving quality results

Focuses efforts on managing one's self to achieve high quality results consistent with the organization's standards and measures, while managing risk

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Program knowledge

Knows and understands the programs and services provided by Agricorp

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Client focus

Provides service excellence to internal and external clients

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Critical judgment, decision making and problem solving

Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk

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Planning and organizing

Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

Background:

Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs.

These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day.

Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year.

The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.