IT Technician - Quebec Province, Canada - X-Chem

X-Chem

Verified Company

Quebec Province, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Feb 14, 2023

Location:
QC, CA, IT Technic

Company:
X-Chem

X-Chem is seeking a motivated
IT Technician to provide a range of administration support across the IT team and support the delivery of exceptional client care to colleagues across the business.

The role will have a broad remit given the nature of the work and support both operational service and project work within the department.

The person in this role is to deliver a first class, professional service to the team and business and will take personal ownership and responsibility for standards of service.

Responsibilities

Ensure the efficient operation of IT purchasing and ordering procedures working closely with IT, Accounting teams and suppliers to obtain quotes and proposals, submit purchase orders, receipt goods, handle invoice queries, manage returns and supplier queries.
Administer IT equipment inventories and manage the allocation, tracking and return of all IT equipment including damages and repairs. Liaise with the Facilities department to ensure that ewaste disposals are in accordance with the proper organization SOPs.
Manage software licences, subscriptions and maintenance renewals, and the tracking of usage levels to support budgeting and adherence to licence agreements.
Review, analyse and report upon the usage and consumption of key IT services, including cell phone and printer usages.
Provide administration support for key IT Services and Projects including the scheduling of new starter inductions, training sessions and coordination of supplier deliveries across all X-Chem offices.
Support the delivery of management information to the IT management team and business including preparation of regular IT Service, Development and Project reports on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Improve and promote communication and engagement with clients across the business, supporting the IT Management team with project newsletters, updating intranets, websites and help guides, scheduling regular service reviews with regional offices.
Responsible for organizing meetings and events with internal and external teams, offices and suppliers and, where appropriate, maintaining minutes and notetaking.
Organize travel arrangements for members of the IT team.
Ensure that all IT records and documentation is accurate and kept up to date.
Contribute to the continuous improvement of administrative systems and processes and their ongoing monitoring and management to improve service quality and client care.

Requirements:

A broad understanding of activities, operations, projects, and software development within a modern IT department.
Excellent Excel and/or Smartsheet skills to analyse and create business and IT reports.
Able to work as part of a small but growing dynamic team, supporting global colleagues.
Excellent written and verbal communication skills.
Experience of working within a customer focused environment and dealing with suppliers.
A structured and methodical approach to the management of tasks along with an attention to deadline
Be able to work on own initiative, prioritise workload, work to tight deadlines, plan, organize and monitor several activities at the same time.

What are the benefits joining us?

We are focused on the development and career progression of our people to reach their full potential through workshops, training courses and mentor guidance.

X-Chem offers competitive compensation (salary and performance incentive) and interesting benefits package.

Benefits we offer include:

Medical, Dental, STD/LTD and Life Insurance, Retirement Plan with employer match; paid vacations starting at 3 weeks plus paid Christmas shutdown; casual dress, vision care including prescription safety glasses, training sessions and workshops, social hours and team-building company events.