IT Infrastructure Digital Workplace Specialist - Mississauga, Canada - Mercedes-Benz Financial Services Canada Corporation

Mercedes-Benz Financial Services Canada Corporation

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Aufgaben:

Location: Mississauga, ON (Hybrid: Work from Home & In-Office)
Job Type: Full time, Salaried
Band: 91
MBFS USA, Canada and Mexico have thousands of personnel that require a world class, second to none, digital workplace in order to drive the business operations. This job assures the optimal performance and security of the client computing local landscape in conjunction with MBFS digital assets.
Position Summary:
The Infrastructure Lead is responsible for managing all frontend support activities for the Digital Workplace technologies like File Share/Records Management, Client Devices, Mobile Devices, eCollaboration, Operating System and Outlook. This role is responsible for managing the service providers by managing KPIs and service level agreement.
Within Canada, this role is also the single point of contact for all Infrastructure services including network, Audio Visual Technologies, Output solutions and local server rooms. This role is responsible to coordinate all backend activities with the backend Infrastructure teams to keep services up and running.

Responsibilities:

Responsible for all infrastructure support (EUC, Networking, Telephony, AV &Mobility) across the region. Maintain up to date knowledge of ITM standards and service offerings for the technical operation of the Digital Workplace and Active Directory. With a focus on Enterprise, level client PC management. Assure that the business customers of MBFS ITM have the best features and experience that Mercedes Benz Mobility has to offer.
Responsible for the quality of all client rollouts. Works closely with the Central Support Team (MBRDI), Support Specialist and Infra Specialist
SCCM/AD for rolling out Patches and End Point Security updates.
Identify and track gaps or incidents involving client PC technology. Troubleshoot incidents and errors providing root cause analysis. Design, communicate and deliver practical solutions that address challenges encountered by personnel using PCs. Coordinate Windows Flight Updates
Responsible for defining and communicating a clear process for all flight updates. Work with Applications leads to test and roll out flight updates. Works closely with the Infra Specialist
Client Performance Management for flight updates to MBFS
Keep up to date with current industry best practices and trends in the area of Enterprise workplace computing. Bring this knowledge into the company and socialize it to all levels of the organization.

Qualifikationen:

Education and Experience:
Bachelor's degree with focus in Information Technology, Computer/Information Science or Business Administration is required or equivalent higher education
Minimum 5 + years of experience in Information Technology field
Comprehensive knowledge of HTML, interface management, databases & data connectivity
Proficient in Instructional Design/Technology to assure the customers integrate with the technology.
Experience with Chatbots, Artificial Intelligence, Data Analytics
Vendor Management and Records Management experience required
12 years of overall finance and business experience coupled with prior customer service experience.

Technical Skills:
- e

Technologies/Web, Database, Server Administration, Testing and Key Account Management
Demonstrates problem solving and analytical skills
Driven and motivated by a fastpaced environment
Willingness to learn and be challenged by continual professional development.

Performance and Professional Skills:

Posting closing date:
February 6th, 2023

Corporate Culture:
We offer customer and employee‐focused culture in a fast paced, competitive, yet teamoriented environment.
Commitment to Equity:
Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.
Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission's Policy on disability and the duty to accommodate.
Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted.
Don't forget to check out our company profile on Great Place to Work; we are listed as the 38th best place to work in Canada for 2020.
Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation.