Customer Experience Representative - Edmonton, Canada - NAIT

NAIT

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Please Note:
This is a temporary position ending on or before December 2025 with the possibility of extension.

Are you an engaged, people focused individual who is looking to work with an energetic team? _shop AT NAIT_ is looking for a creative, professional individual to join our team and provide outstanding customer experiences both behind the scenes and on the salesfloor.

We are more than just a bookstore, and not only will you verify and process products coming through our warehouse, you will also provide digital course material support and assist in sales floor service.

Key Responsibilities:

Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale
Ensure paperwork for processing to Finance is timely and accurate
Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner
Consistent updating of locations for all course materials
Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor
Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing
Enact lossprevention strategies in order to support a secure shopping environment

Skills & Abilities:

Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist couriers, staff, and customers
Show initiative, excellent skills in customer service, communication (including phone etiquette), teamwork and a creative open mind
Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
A strong working knowledge of the Microsoft office suite and previous experience with a retail inventory management system
Must be able to lift to 50 lbs, this job requires standing, bending and moving product consistently
A driver's license and access to a reliable vehicle would be an asset

Qualifications:

Experience with a pallet jack is an asset
Confidence in Microsoft office suite is a must as our staff use this on a daily basis
Completion of grade 12 or have an equivalent combination of experience and education related to the role

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration:
$24, $32,705.71 annually (based on 29 hours per week), plus a comprehensive benefits package. (Classification - Customer Service Rep I)

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT
We are proud to have been named one of Alberta's Top Employers for 13 consecutive years.

Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role.

Please note that remote positions require employees to reside within Canada.

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