Customer Support Specialist - Toronto, Canada - Salus Technologies Inc

Salus Technologies Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Support Specialist

Who's SALUS?
For companies in the construction and labour industries, safety is mission-critical.

It touches every employee who sets foot on a job site, affecting culture and morale, project deliverables and timelines, profitability and reputation.

It's a highly complex ecosystem with countless requirements - all of which are government-mandated and enforced.

With the majority of companies still relying on paper forms and antiquated point solutions for documenting safety compliance, SALUS is poised to lead an epic evolution.

Our SaaS platform is built to mirror a multitude of existing safety workflows digitally, combining a web app for real-time monitoring of daily operations and powerful reporting capabilities, and a mobile app designed specifically for achieving the highest level of adoption amongst field-level workers.

SALUS is a well-funded, VC-backed startup with kickass culture, a solid customer base spanning North America and an insanely high retention rate.

A small but mighty Vancouver-based operation poised for rapid growth, our next wave of expansion begins in Q1 2023 and we're on the hunt for a customer support specialist.

We're looking for a dynamic, energetic Customer Support Specialist to join our team.

If you like wearing many hats, and want to get in on the ground level of a growing organization then this is a great opportunity for you.

What Makes You Tick.
Other key qualifications include;

Previous experience working in a customer facing role.
Patient, understanding, attentive, empathetic and calm.
Enjoy solving problems and coming up with solutions to new challenges.
Technologically savvy and believe in modernization of the construction industry.
Experience using a diverse selection of software and an understanding of the common processes.

What You'll Be Doing.

Handling customer requests, questions, and complaints on an assortment of support channels.
Keeping track of customer expectations and recurring issues.
Resolving customer complaints, managing bug reports, drafting status reports on customer service issues.
Assisting the Sales team and Customer success team with navigating technical issues.
Communicating directly with development team to resolve issues.