Customer Success Manager - Toronto, Canada - Salus Technologies Inc

Salus Technologies Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Who's SALUS?

Do you have a background in construction/safety but want to work in technology? If so, then this is the perfect role for you Salus provides a SaaS-based field level safety platform for construction companies all over North America.

A small but mighty Vancouver-based startup poised for rapid growth - we're VC backed with a roster of over 400 customers amassed over four years and with insanely high retention.

With an expanding base of customers across North America, we're on the hunt for an experienced CSM rockstar to join our growing team in the East region (GTA).

Reporting to the Director of Customer Success (Vancouver), this is a remote role, ideally suited for an experienced relationship builder with a customer-first mindset and a "get

If the mere mention of "churn risk" makes you shudder and "retention" is your dinner bell, then we want to get to know you.

What Makes You Tick?

Previous SaaS industry experience in a B2B customer facing role (project management or administrative capacity in the construction industry would be an asset but not required)
Proven track record of successfully onboarding, training and enabling customers to drive high adoption and to value quickly
A master communicator (both verbal and written) with colleagues, leadership and customers alike
Excellent organizational skills, selfmotivated and proactive in problemsolving
A techsavvy agent for change and transformation
Outspoken and ambitious a natural leader who aspires to build and manage a team

What You'll Be Doing

Take ownership of a portfolio of Salus customers and work proactively to onboard, train, drive adoption and maintain high levels of customer retention
Build meaningful relationships with customers by communicating consistently and effectively while providing a high level of service and support
Become an expert in our product offerings and stay on top of all new features and releases
Collaborate across the organization to facilitate the evolution of internal best practices, product features and Sales & Marketing efforts
Play a key role in CS projects including customer education initiatives and optimization of processes to facilitate growth and scalability
Leverage existing CRM's to build and maintain automations aimed at increasing efficiency and facilitating scalability.
Maintain oncall availability during key hours when the technical support team is unavailable
Occasional travel may be required

**Must be eligible to work in Canada