Associate Shop Manager - Winnipeg, Canada - Tokyo Smoke

Tokyo Smoke
Tokyo Smoke
Verified Company
Winnipeg, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Responsibilities

  • Delivers a high level of communication with staff on a daily basis, ensuring flow of information in shop
  • Demonstrates exceptional customer service skills with both internal and external partners
  • Effectively manages customer's complaints in a timely and effective manner
  • Understands product needs and educates team on how to evaluate report information
  • Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives
  • Aligns team with activities that will ensure that business goals are met
  • Actively trains, coaches and provides feedback to management team and associates
  • Assists Shop Manager with ongoing learning and development plans for management team
  • Consistently Networks, recruits and hires associates with bench strength
  • Align all Shop activities to ensure all business goals are met
  • Other duties as assigned

Experience

  • 13 years of experience at an associate manager level in a customer service/retail environment
  • High School diploma, postsecondary education is an asset
  • Energetic and enthusiastic with a passion for our products
  • Proven track record of success, leading a team within a highvolume retail environment
  • Strong interpersonal, communication, organization and execution skills.
  • Ability to juggle multiple priorities
  • Strong leadership skills and the ability to coach and mentor team members
  • Ability to use POS system and its inventory management functions
  • Ability to maintain composure under pressure
  • Working knowledge of Medical and/or Retail Cannabis an asset
  • Knowledge of Local, Provincial, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis
  • Strong computer skills (MS office preferred)

Other Details
This is a full-time position based out of Winnipeg, MB.

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