Customer Service Representative - Toronto, Canada - Selrhub It Solutions

Selrhub It Solutions
Selrhub It Solutions
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Responsibilities:


  • Listen to customer concerns, empathize with their needs, and provide effective solutions in a timely manner.
  • Handle customer complaints and escalate complex issues to senior support staff or management as needed.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
  • Educate customers about product features, functionalities, and usage to optimize their experience.
  • Follow up with customers to ensure their issues are resolved satisfactorily and provide additional assistance or information as necessary.
  • Collaborate with crossfunctional teams, including sales, product development, and technical support, to address customer needs and improve products and services.
  • Stay uptodate on product knowledge, industry trends, and best practices to provide informed support to customers.
  • Contribute to the development and improvement of customer support processes, procedures, and resources.

Requirements:


  • High school diploma or equivalent.
  • Proven experience in customer service or a related role.
  • Excellent communication and interpersonal skills, with a customercentric approach.
  • Strong problemsolving and conflict resolution abilities.
  • Familiarity with CRM systems and customer support tools.
  • Basic technical knowledge and proficiency in using computer systems and software.
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