Call Center, Bilingual Operator Monitoring Station - Toronto, Canada - Bell Canada

Bell Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 409171

AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Details:

Position:
Bilingual Operator Monitoring Station

Salary:
Hourly rate + eligible for bonus monthly + Signing Bonus (conditions may apply)

Job Status:
Regular - Full-time

Hours of Work:7/8 AM to 7/8 PM

Responsibilities:

Handling inbound alarm/ medical alert / 2 way calls
Handling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, openclose alarms, error and partial accounts
Medical alarm response including Global Positioning System monitoring
Processing and resolving alarms in a client relationship software system
Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
Processing alarm in a timely manner and within defined time intervals
Placing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as required
Customer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updates
Contract verification from processing 2 stage check process
Guard service invoice verification
Verify ambulance, fire, and Police dispatch authority for new contracts

Qualifications:

Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experience
Previous experience in a call center/dispatch environment

Skills and requirements:

Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
Must be available to work 3 or 4 consecutive 12hour shifts
Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
Strong customer service, analytical, and decision making skills
Superior attention to detail
Ability to work independently and as a member of a team

Referral

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Call Centre

Job Location:
Canada : Ontario : Toronto

Flexible work profile:
Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline:03/24/2023

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.