Automotive Service Advisor - Toronto, Canada - Parkview BMW

Parkview BMW

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Parkview BMW has an exciting career opportunity for a Service Advisor.

In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

What we offer

We offer a Competitive Compensation Plan
Group Benefits and Profit Sharing Plan after three months of employment.

Responsibilities:

Greet clients over the phone or in person promptly and in a courteous manner
Identify client's vehicle needs based on historical service data
Opening work orders and describing clearly and accurately the specific customer problems and needs
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
Keeping customer informed of the repair progress and communicating the need for additional work when required.
Explaining warranty policies and factoryrecommended maintenance schedules to customer
Staying up to date on technical and performance information on all vehicles serviced by the dealership
Handling customer inquiries and complaints in a timely and effective manner

Qualifications:

Minimum of 25 years' experience as a Service Advisor in an automotive dealership (preferably BMW)
High school diploma or equivalent
Working knowledge of Reynolds & Reynolds system
Ability to communicate technical information in a manner that customers understand
Excellent computer skills
Excellent customer service and time management skills
Excellent written and verbal communication skills
The ability to multitask in a fast paced environment while remaining courteous
Team player but also able to work independently
G class driver's licence with a clean driver's abstract report

We thank you for your interest, however, only those applicants selected for an interview will be contacted.