Incident Manager - Vancouver, Canada - Rivago

Rivago

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

To manage customer incidents 24X7 and ensure mínimal disruption to the service

Speedy Restoration for all incidents
Setting up of Technical & Management Bridge
Verification of completeness & correctness of the information being sent to the customer.
To act as a center focal point for all departments during Severity 1 incident and coordinate between them to get the speedy results
Assemble the Technical Recovery team once severity 1 outage is declared
Ensure an Action plan / Back Up Plan is created for the restoration within SLA
Ensure timely communication / information flow towards internal & external stakeholders
Ensure a Major Incident Report (MIR) delivery towards internal & external customer within the SLA
To circulate the important reports related to Severity 1 performance as per the instructions

Desired Skills:

Strong analytical, organizational, and problemsolving skills.
Strong customer communication skills with the ability to communicate technical issues to nontechnical customers.
Ability to organize resources across different teams to drive resolution of system critical issues.
Ability to work well within a team to learn and share knowledge.
Experience with web technologies (JavaScript, HTML/XML, Cookies, FTP/SFTP).
Familiarity with ITIL Version 3, Foundations certificate a plus but not required.
Experience working in a customercentric environment
Bachelor's degree in Computer Science or equivalent experience from a Canadian University

Salary:
$85,000.00-$105,000.00 per year

Benefits:

Flexible Language Requirement:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Ayer's Cliff, QC J0B 1C0: reliably commute or plan to relocate before starting work (required)

Application question(s):

Experience:

Licence/Certification:

Work Location:
In person

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